Online Translation Management – Case Study

About Customer

Online translation service provider, based on Prescott, Arizona, USA is a translation firm specializing in Spanish translation for schools. The company has been doing this work for over 10 years.

The client has customers across United States. The translators are not only native speakers,but experienced professionals with university level training in translation studies in order to be able to consistently produce translations that are complete, accurate, and convey the original meaning effectively and without distorting the ideas expressed in your original documents.

The client is managing customers and translators for the English to Spanish online translation service.

Situation

The client’s existing website focused on informational purpose. The website could not do online functions to meet increasing demand of customer service. Receiving and delivering English/Spanish documents across customers were made through email. Assigning and receiving English/Spanish documents with translators were also made through email.

The client was doing all the tasks manually such as word count the source document,assigning the translation task to the translator, estimate the delivery date, review the translator busy status, deliver the Spanish version of document to the corresponding customer, and invoicing the customer orders.

They required a Web based system to meet their complete workflow requirements. The existing system could not address the solutions to manual processes of translation services.

Objective

The objective of the new website is to provide out of the box and endto-end workflow system to the client. The client wished the new website should reduce overhead on his responsibilities and increase concentration on customer services and satisfaction, and efficient utilization of translator’s capability.

Opportunity

The client sought a solution provider who can address all of their business requirements and maintain their website throughout its life.

The client found DCKAP Inc as their technology partner after reviewing DCKAP Inc’s profile completely and its expertise in developing out-of-the box solutions. DCKAP’s excellence in technology solutions, rich experience in web applications development, and commitment to customer satisfaction has attracted the client.

Solution

DCKAP offered the intended Web based end-to-end workflow system meeting the business requirements and streamlining the workflow of the client.

• Separate workspace for all the users involved in the work flow
• Process and transactions of all documents online
• Viewing online translators
• Invoicing subsystem
• Tracking the busy days of translators
• Customized reports
• Tracking customers orders
• Tracking translators

Technologies:

Web Technologies	: Java Script, Ajax, JSP, Tiles
Client Side Script	: Java Script, Ajax
Web Frame Work	: Struts 1.2
Language	: JAVA
RDBMS	: MySQL 5.0

Results

• DCKAP’s solutions to the client’s business requirements improved the customer and translator satisfaction, replaces the manual process with web based system, and reduces the good amount of complexity from the earlier system.
• Customers are enjoying with increased responsiveness of the translation services offered by the client.
• The client has increased its revenue by 30%
• The client has a voluminous customers database up on using this web based system!

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