Skip to main content
Blog eCommerce

Automating E-Commerce Business Processes In 2022

August 20, 2021 |
ecommerce Business Processes

Understanding E-Commerce business processes automation in 2022. E-commerce saw exponential growth in the US in 2020 in an unprecedented year – more than 40 percent alone owing to the Covid-19 pandemic. Consumers have relied on online shopping throughout the pandemic and the dependence on online channels continues to increase. The way we are moving forward will be affected. Indeed, the pandemic has hastened the move by five years from physical stores to e-commerce. 

Is your company ready for the future? 

Today is the moment to put money into your company’s digital transformation, assessing where you are now and where you want to go. Automation can help streamline critical business operations using all of the tools and apps your team utilizes daily. Integration and automation must go hand in hand since your data must be easily moved from one application to the next.

What Is E-Commerce Business Processes Automation and How Does It Work?

E-commerce process automation allows you to spend less time on routine tasks while ensuring that they are completed consistently. When you automate an e-commerce business process flow, you take over the heavy lifting of data transfer, notification, and addressing predictable situations to software. You can learn more here about E-Commerce business processes automation. 

Item Setup, Vendor Invoicing, and Purchase Order Generation are all fantastic instances of automated e-commerce operations. When you automate procedures like these, you can free up time to focus on sourcing new vendors, expanding website features, and reducing delivery times for your clients.

What Are the Advantages of Automating E-Commerce Business Processes? 

So far, we’ve concentrated on saving you time. But what about the additional advantages of automating E-Commerce business processes and also having a complete business process analysis of your company? 

Managing orders are easy

When you don’t require a human to continually work on receiving new orders, getting them sent, and cross-checking those orders with the delivery addresses, managing orders may be a lot easier. Order management becomes an automated e-commerce process with automation, and there’s no risk of human mistakes, making it faster and more accurate.

Order processing, often known as order-to-cash, is the first step in a typical eCommerce integration roadmap. Starting with a customer’s order and continuing through billing, processing, and order fulfillment, this business process is at the heart of eCommerce. 

Syncing your orders, inventory, and fulfillment between your storefronts and an ERP or order management software may help eliminate mistakes and speed up the process creating a flow of seamless information within your E-Commerce business processes. 

Collect accurate data 

By supplying a large amount of data, an automated e-commerce process provides you a clearer insight into how your firm operates. Do you have any idea how long it takes to process an order right now? Do you know how many mistakes are generated by your current PO process? Do you know where the majority of new item uploads get stuck? By automating your e-commerce business processes, you may have access to all of this data. 

Spend Less 

You’re not only making the process easier for yourself, but you’re also saving money by not paying additional employees to complete jobs that could otherwise be completed quickly by your e-commerce company procedure.

E-Commerce Business Processes Automation Use Cases

The automation of e-commerce company processes makes things a lot easier and more efficient. But where are the real-world applications? Find out how other businesses are utilizing automation. 

Management of Inventory 

Automation makes managing your e-commerce website’s inventory a lot easier. If your stock falls below a specific level, you may program it to automatically purchase new goods. You may even automate this if you anticipate a larger sales volume during a specific season, guaranteeing that you don’t turn away clients with an “Out of stock” notice. By automating all of this, you can ensure that your business always has goods available for purchase by your consumers.

The administration of items may be one of your top worries, depending on the quantity of SKUs and sales channels that your company has. Manual data processing may reduce your market time if you deal with several channels in different currencies with a big number of items. You can visit DCKAP PIM our leading product information management tool that lets to process product information at scale within your E-Commerce business processes. 

With automation, you may update goods across channels and decrease operating expenses automatically and precisely.

Invoicing and Payments 

Any human mistakes in tax computations and sum totals may be eliminated by automating your payments and invoicing to suppliers. You can be confident of delivering more accurate payment notifications and invoices to your vendors and customers without that mistake. Furthermore, this removes the requirement for a human to process every invoice and charge. 

Returns and Refunds 

Every e-commerce website will have to deal with refunds and returns in the future. An automated workflow to accept defective products and either replace or reimburse the client can save you time on minor e-commerce process automation that doesn’t generate you money but save you and your customer time. Customers will be much happy with your website if you offer quick refunds and returns, which will encourage them to trust you more.

Customer Support 

Although customer service appears to be a job for people alone, there is much to be said for automation. Although no one likes talking to an artificial voice on the other end of the line, using automated chatbots and emails to answer routine customer inquiries and complaints isn’t a terrible idea. As a result, your support personnel will be able to devote more time to escalations and complicated inquiries. This improves feedback which subsequently improves your E-Commerce business processes. 


Finally, payout-to-reconciliation is frequently one of the final automated business procedures, but you should not ignore it. The balance of payments is for many a manual accounting processes to compare payments with your financial records to verify that the corresponding amounts are ensured improving your E-Commerce business processes. 

Automating this time-consuming activity might allow your staff to detect inconsistencies quickly and quickly. In this way, they may focus on priorities of higher significance.

How Can DCKAP Integrator Assist You With Your E-Commerce Process Automation? 

DCKAP Integrator is the hub that instantly and quickly connects your ERP, eCommerce, and CRM systems, reducing the bother of back-and-forth manual labor – ensuring that your operations staff has access to essential data to improve customer experience. 

Multiple application instances may be managed and connected from a single dashboard. Allow cloud, on-premise, hybrid, and embedded apps to automatically communicate with one another. To guarantee the accuracy, validate and test field level mappings, integration flows, business logic, and new functionality.

With only a few configuration steps, you can quickly combine industry-leading applications, databases, and protocols using DCKAP Integrator’ pre-built connectors. For applications whose native APIs are restricted in terms of business logic, DCKAP Integrator provides its own bespoke APIs. The DCKAP Integrator SDK has an advanced IDE for creating your connections. A single module to handle all APIs, microservices, and individual member access per standard security policies within your E-Commerce business processes. 

All of the information is included inside a simple dashboard that customers can easily comprehend and begin integrating as soon as feasible.

You can read more about how DCKAP Integrator transforms your E-commerce business into an operations powerhouse here


You can automate a variety of e-commerce company operations. Start by automating certain non-core procedures if you want to build your website but don’t have the time to do so. Once that’s in place, you may go on to automating other critical procedures. Use the time you’ve saved to locate more vendors, add more goods to the site, and recruit more workers to begin expanding your business to compete with larger companies.

Keep your potential return on investment in mind as you plan for your company’s digital transition. Your staff will be more prepared for the unexpected, in addition to increasing efficiency and lowering operating expenses. Not only that, but when you’re free of tiresome duties, you’ll be able to focus more on innovation and creativity. 

You must determine the appropriate investments to make and create an integration plan to prevent wasting time and resources. Watch the on-demand webinar, Ecommerce Integration Roadmap for Digital Transformation, to learn more about developing a long-term strategic strategy. You can access these resources here

Here you’ll find all the information you need to manage your internet distribution company. 

You can also save this page to your favorites for quick access to the most recent information. 

Tell us something you’d want to learn more about on LinkedIn

Thank you for taking the time to read this. 


Chai was a product marketer at Cloras (now DCKAP Integrator) ☁️ He is a coffee evangelist, a bibliophile, and constantly forgets to water his house plants.

More posts by Chai