In today’s world, shopping is not about purchasing a product but an experience in itself. When you visit a physical store, there is usually a store attendant to answer your queries and explain the features and functionalities of the product. You also enquire about the product with your friends, in social media or even to the person who happens to be near you in the store.
The Product FAQ , a Magento 2 extension, enables you to translate the offline experience online. Visitors feel confident if they are able to view customer’s reviews/feedbacks as well as ask queries and read replies from customers.
The Extension enhances the customer interaction by establishing a two-way communication between the store owners and the customers. Customers can interact with each other as well as with the store owners.
Product FAQ gives prospective buyers the ability to ask questions. You (Store Owners) can post the queries on product pages along with the relevant answers. The extension also enables you , to create a ‘Frequently asked Q & A” for specific products.
Email notifications help you to reply to prospective customer’s queries on time. Features can be customized according to your preferences.
- Users can ask questions about a product on the product detail page. This can be configured from the backend (i.e.) allow only logged in users to ask questions.
- Customers who have bought the product earlier can answer questions about the product on the product detail page. This too can be configured from the backend.
- Customers can search questions related to a particular product and find answers in the corresponding product detail page.
- Customers can up vote or down vote any question.
- Customers can ‘like’ the answers posted by other customers.
- Pop-up feature makes it easy for customers to ask questions and post answers.
- Site admin has the option to moderate all the questions and the answers posted by the users.
- A captcha option for forms is available for spam control.
- Email option can be enabled from the back end. Customers will receive emails when their queries are answered.
- Customized name for the tab and description can be provided on the product detail page.
- Site admin can choose to receive/not receive notifications when the questions and answers are posted for a product.
Product FAQ extension enables prospective customers to know more about your products and spend more time on your site.
Engage your customers in a positive way and increase your sales.
Product FAQ extension is available in Magento Marketplace and DCKAP Store.