Digital Project Manager, Riddell
Being in the market for 90 years, they created and introduced cutting edge sports gear over the decades. Every time the sport evolved, Riddell designed helmets in lieu with the current trends and substantive innovations to enhance the player’s performance and the game.
DCKAP’s journey with Riddell began seven years ago, and to this date, we have been ensuring constant support and quality testing to the website so that it stays upkeep at all times.
Below are the varied testing types which have been implemented by DCKAP’s QA experts for riddell.com in order to deliver a best in class website.
Functional testing is one of the vital components in Quality, and it was our responsibility to ensure all the functionalities of the application are working perfectly. Doing this has reduced customer service support calls as quality website communicates for itself with the visitors, thereby needing no external clarifications.
Mobile responsive sites is not an option anymore, but a necessity as millions of users check websites with their phone. So the onus was on us to ensure the site gives the best mobile viewing experience, and the results we delivered speaks for itself: user visits increase from 44% to 60%, and 42% to 1.4% bounce rate. We did responsive testing to ensure the website becomes easy to use across all platforms for the end users.
Protecting our systems and sites with the right plan in place keeps the website healthy and secure. We are regularly testing the security-related issues reported by WhiteHat system to ensure our client application is more secure. Also, we have examined the Zip code validation functionality developed by our developers, and this turned out to be beneficial for Riddell as it helps in reducing the unwanted orders.
For every website, performance is what matters. Issues like snail speed upkeep time, slow loading, and so on, can deter the customer's experience. To overcome this, we did performance testing before Holiday promotion sale to make sure Riddell website is stable even at the high number of traffic, and the site hits were 50 % greater than the normal time period.
We have automated core functionality test cases using WebdriverIO Mocha Framework. As a result of this, the test automation suite reduced the regression testing cycle time by ¼ th of the actual time and delivered outlandish progress towards the website.
It is essential to ensure the website gives the same response rate across all browsing platforms. To achieve this, we detect critical bugs at an early stage of the release itself, thus ensuring higher productivity by doing cross-browser testing, which reduces the adverse experiences faced by the end users in browsers such as Chrome, Firefox, IE edge(Mobile platform)
“We had been working with a handful of different vendors, and at the time we realized that DCKAP was way above the rest from in terms of communication and technical expertise. We knew that they were working for us and had our best interests in mind. One thing that I really appreciate from DCKAP was their ability to communicate. Their communication skills were above and beyond what I have experienced with vendors. The relationship was such a great fit that we brought on DCKAP employees in-house to work with us directly.”
Digital Project Manager, Riddell