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Conversational Commerce Tactics for DTC brands to increase CLV

By June 26, 2020 No Comments

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Conversational Commerce Tactics for DTC brands to increase CLV

Billy McClennan

Strategic Partnerships
Gorgias

Conversational Commerce Tactics for DTC brands to increase CLV by Billy McClennan

Billy McClennan manages strategic partnerships for Gorgias on the West Coast and Asia-Pacific regions. Gorgias is the #1 rated eCommerce Helpdesk and works with some of the biggest brands like Steve Madden, Rothy’s, and Timbuk2.

Prior to joining Gorgias, he helped launch an MIT founded Direct-to-Consumer brand (humon) back in 2017, scaling the company’s revenue by 30% month over month. His role involved designing their eCommerce website using Shopify, scaling digital advertising spend, setting up logistics operations, and building strategic partnerships with international distributors.

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