Not very often you see companies investing in a customer experience team. But, more than anything else, if you’re looking for exponential growth this is where you should begin first.
But like all of you, I do have this question, where to begin and what kind of benefits will it bring in.
Our guest today is David Fish, CEO, and Founder of CuriosityCX, a consumer research and customer experience consultancy company. He has launched over 50 large scale CX programs across multiple industries.