How Berk Enterprises Improved Accuracy and Saved Time with ERP Integration
About the Company
Berk Enterprises offers a wide range of over 4,000 food service disposables like plastic cutlery, cups, straws, and to-go containers. They work with some of the biggest food service distributors in the country and have multiple distribution centres across the U.S. Their products are used in schools, stadiums, theatres, fairs, and even by national sports teams.
They first came across DCKAP Integrator through word-of-mouth and then again while attending a P21 event. That’s where the conversation started, and we began working together soon after.
Why They Needed Integration
Berk Enterprises has always believed in upgrading their systems and staying open to new technology. They originally ran their operations on Unilog but later moved to Magento to build a better website and meet their evolving business needs. Their Magento store was connected to Epicor Prophet 21 (P21) using Epicor Commerce Connect (ECC), but that setup didn’t work as smoothly as they hoped.
It didn’t fully meet their business needs. Some of the key challenges they faced included:
- A lot of manual work that slowed things down
- Frequent errors that affected order accuracy
- Time-consuming processes that added pressure to the team
- Ongoing support issues that made it hard to resolve problems quickly
They were actively looking for a better, more reliable solution, something that would actually make their day-to-day life easier.
That’s when they came across DCKAP Integrator. They wanted to work with a team that truly understood Epicor Prophet 21 (P21), inside and out. And with our deep experience helping over 100+ businesses using P21, we were ready to step in. It turned out to be the right opportunity at the right time and we were able to help them move forward with a much stronger setup.
How DCKAP Integrator Helped
For Berk Enterprises, working with a team that understood Epicor Prophet 21 (P21) made a real difference.
With our experience supporting many Epicor Prophet 21 customers, we were able to approach the integration with a clear understanding of their needs. This made the entire process smoother and more manageable for their team.
Once the integration between Magento and Prophet 21 was in place, the data began syncing automatically.
This helped them:
- Cut down on manual work
- Reduce errors
- Save time across their operations
Another area they appreciated was the support.
While building the integration pipelines, Berk shared that the support they received felt more reliable and consistent than what they’d experienced before. Issues were resolved quickly, and they didn’t have to spend time chasing down help or waiting for updates.
With DCKAP Integrator now in place, their workflows are more streamlined, and the team can focus more on their day-to-day work without being slowed down by technical issues.
Integration Pipelines
To improve efficiency and eliminate manual work, several integration pipelines were set up between Magento and Epicor P21 using DCKAP Integrator. Each pipeline was designed to ensure accurate and real-time data flow between the two systems.
Here’s a breakdown of the integrations we built for Berk Enterprises:
- Customer Sync: This integration ensures that customer data between Magento and P21 stays consistent.
- Product Sync: Product data, including SKUs, descriptions, categories, and other key attributes, are synced from P21 to Magento.
- Inventory Sync: Inventory levels from P21 are synced to Magento, giving customers real-time stock availability.
- Pricing Sync: Accurate pricing is a critical part of eCommerce, especially when dealing with different customer groups and contract pricing.
- Order Sync and Order Processing: Orders placed on Magento are automatically pushed to P21 for processing, without any manual entry.
- Invoice Sync: Once an order is fulfilled and invoiced in P21, the invoice is synced back to Magento. This provides transparency for customers and simplifies post-order communication.
Each of these pipelines played a key role in improving Berk Enterprises’ workflows. With DCKAP Integrator, they were able to connect their systems in a way that felt reliable and hands-off giving their team more time to focus on running the business.
Impacts
One of the biggest improvements for Berk Enterprises was the time they saved.
Earlier, a lot of their team’s day went into manual data entry: updating orders, inventory, pricing, and customer details across systems. It was repetitive, time-consuming, and left a lot of room for errors.
Now, all of that is automated. The data flows smoothly between Magento and P21, without anyone having to step in. This has allowed their team to:
- Focus on more productive tasks
- Spend less time fixing issues
- Work more efficiently across departments
- Another thing they really appreciated was the support.
They no longer have to wait around or figure things out on their own. If there’s ever an issue, our team steps in quickly and gets it resolved. That kind of prompt, reliable support has made a big difference in how smoothly things run for them.
Today, Berk Enterprises is happy with their setup.
Their systems stay in sync, their workflows are smoother, and their team can finally focus on moving the business forward, instead of getting stuck in the day-to-day technical work.
Final Words
It’s been a great experience working with the team at Berk Enterprises. They were clear about what they needed, open to collaboration, and committed to improving the way their systems worked, and we were glad to be a part of that journey.
If you’re facing similar challenges, whether it’s connecting your ERP with your eCommerce platform, or just wanting to make your tech stack work better together, we’re here to help.
