BigCommerce Microsoft Dynamics Integration Explained

As a BigCommerce store owner, you may get a lot of customer orders online. But what if your team can’t see them in Microsoft Dynamics until an hour later? What if the item is already out of stock? The team is moving back and forth, and someone has to make that awkward apology call to the customer. Meanwhile, the warehouse is packing another order with the wrong pricing because the updates never synced. 

These are very real possibilities and major roadblocks that slow down your team, frustrate your customers, and quietly hinder your growth. A simple fix here is BigCommerce Microsoft Dynamics integration. When your systems talk to each other, they keep everything updated across the board, reduce errors, and save time and money. Nothing gets missed.

How to Integrate BigCommerce and Microsoft Dynamics

Here are a few options to consider based on budget, available resources and the control you want over the integration:

Custom-built APIs (Application programming interfaces)

You can utilize in-house IT development teams to create APIs that would connect Microsoft Dynamics and BigCommerce. Although this approach offers an advantage in terms of customization, the drawback is that it may require too many technical resources and expertise. 

This may happen because developers will need to understand both the ecommerce platform and ERP software and their API documentation to create integrations manually. Additionally, it may take months for you to complete the development and testing of these integrations, potentially resulting in the loss of potential customers. This approach is slightly on the expensive side as it offers tailored solutions. 

Native integrations 

Often, built-in integration tools are provided by vendors of the software. These off-the-shelf ERP connectors save time but are limited in terms of flexibility. Such solutions primarily include common scenarios or use cases, and if the solution is not the right fit, businesses have to spend a lot of money for customization. 

Some vendors may work with partners for outsourcing the development and maintenance of the integrations. 

You can also explore eBridge Connections, which enables bidirectional flow between BigCommerce Store and ERP applications, including Microsoft Dynamics AX or 365. eBridge Connections’ BigCommerce connector is part of a universal integration platform, enabling merchants and entrepreneurs to integrate effectively.  

Third-party middleware software 

Many third-party vendors offer integration platforms or middleware solutions that eliminate painful manual data exchange and streamline the communication between the internal systems. This type of integration solution can connect any apps easily, including BigCommerce and Microsoft Dynamics, without the need for code.  

Also known as iPaaS (integration platform as a service), these solutions are cloud-based, flexible, and scalable. 

One such tool is DCKAP Integrator, an ERP Integration platform used across the globe by distributors and manufacturers for ecommerce ERP integrations and much more. 

Here are some points that you can consider when making a choice. 

• Budget
• Recurring costs
• Need for licensing
• Customizations
• Hosting (on-premise, cloud, or custom)
• Integration possibility (multiple or a few)
• Implementation (through a partner or on their own)

Identifying the Need to Integrate BigCommerce and Microsoft Dynamics  

Are you going through any of the below situations?

• Processing orders manually and considering hiring more staff to keep up with increasing needs.
• Wanting to eliminate manual data entry between BigCommerce and Microsoft Dynamics.
• Considering scaling your business by integrating your existing systems with new business applications, marketplaces, and retailers. 
• Realizing that your business scalability is limited.
• Finding it difficult to keep your inventory records updated. 
• Struggling to provide a good customer experience. 

If yes, then BigCommerce Microsoft Dynamics Integration is exactly what you need.

When BigCommerce and Microsoft Dynamics work together, your operations become faster, smoother, and far less error-prone. Orders, inventory, product data, and customer information all stay in sync, which means fewer manual tasks, fewer mistakes, and a team that can focus on growth instead of fixing problems. You won’t have to double-check every update or worry about overselling an item that’s out of stock. Most importantly, your customers get a consistent, reliable experience right from order placement to delivery. That’s how businesses scale efficiently, and that’s why integration has become a necessity. 

Also read: BigCommerce Epicor Eclipse Integration: Methods, Benefits, and Real-World Examples

Best Practices for BigCommerce Microsoft Dynamics Integration

Here are a few important points to consider. 

• Clearly define your goals, budget, timeline, and expectations.
• Have a main point of contact who will be responsible for managing the data involved in the integration.
• Ensure the integration experts are connected with the person who owns the data, 
• Clean your data before integration.
• Choose an experienced solutions provider to carry out setup, maintenance, or customization. 
• Go for the right integration platform based on your needs. 
• Avoid choosing solutions that limit the scalability or growth of your business. 

Benefits of BigCommerce Microsoft Dynamics Integration 

BigCommerce Microsoft Dynamics integration can help you get visibility on the status of all your customer’s orders whether you are selling via online stores, using the omnichannel approach, or doing business through warehouses or physical stores. It can also help you share accurate information on product stock availability and pricing, and automate manual tasks such as sending order status through email. 

Here are some of the proven benefits of ERP ecommerce integration.

Automation of manual processes

Automation is the primary benefit of BigCommerce Microsoft Dynamics integration, helping you save time and costs. This Ecommerce Microsoft Dynamics integration enables you to eliminate manual data entry and improve data accuracy. You can significantly rescue data errors and thus improve operational efficiency.  

Accurate pricing 

Inventory visibility 

You can share accurate and up-to-date information on your website about different product types, be it in physical or ecommerce stores. Integration keeps your website updated with real-time and accurate inventory levels, helping you avoid overselling and underselling. 

Elimination of order processing errors

In B2B organizations, the addition of a new customer or order placement and processing workflows can be complex with custom quotes, approval processes, or contracts. Managing all these diverse requirements requires a seamless synchronization between Microsoft Dynamics and BigCommerce. Integration ensures your order data is updated in the ERP and flows to your storefront so that you can offer a personalized shopping experience for your customers, including customer-specific products or pricing.   

Omnichannel customer experiences 

It involves enhancing customer or user experience across multiple points of contact and offering different platforms or channels to customers for purchasing the product. ERP ecommerce integration ensures timely and accurate order fulfillment and stores a customer’s purchase history in a centralized place, regardless of the channel used. This way, you can offer your customer an integrated, seamless experience, meeting all their needs. 

Better data usage

A majority of data is stored in Microsoft Dynamics because data visibility is one of the primary benefits of ERP software. When you integrate Microsoft Dynamics with BigCommerce, you can quickly transfer customer purchase data as well as other customer data into the ERP. It will help you create better reports for your sales and marketing efforts. It’s of no surprise that better data results in improved decision-making, which translates to streamlined business operations, improved reporting, and better forecasts for demand and inventory management.   

Scalability and security

Since many businesses store data on customers, products, transactions, etc. in the ERP, the volume of data increases with time. A robust BigCommerce Microsoft Dynamics integration means even if the volumes increase in the future, you will be able to accommodate the growing orders. 

Compliance 

Tracking regulation can get tricky but with integration, you can get rid of the heavy load. Any compliance changes in Microsoft Dynamics, including regional taxes or laws, can be automatically reflected in your product listing on the BigCommerce website. Integration also enables you to track invoices and sales orders from the website in the ERP, making management of accounting and tax data simpler.   

Better customer experience 

Integration of BigCommerce with Microsoft Dynamics enables businesses to provide personalized experiences to their customers. This includes product recommendations or shipping preferences, making repeat purchases easier. With the increasing use of technology, customers expect better online experiences and as a business, you need to meet those.

Also read: Microsoft Dynamics 365 EDI Integration Explained

Use DCKAP Integrator For Easy BigCommerce Microsoft Dynamics Integration

DCKAP Integrator is a  low-code, user-friendly integration platform that is capable of seamlessly connecting multiple systems onto a unified platform.  It enables an uninterrupted exchange of data between the systems, ensuring a single source of truth.  It also allows you to automate critical business processes and functions for complete visibility, profitable decision-making, better customer experience, and foolproof future growth. 

Here’s why businesses trust DCKAP Integrator when it comes to BigCommerce Microsoft Dynamics integration. 

• Cloud-based with drag-and-drop functionality  
• Robust integration
• Limitless connections
• Quick deployment with pre-built integration templates
• Scalability to extend integration to important business systems in the future 
• Real-time data synchronization 
• Alert notifications on any integration failure 
• Regular feature upgrades

Get in touch with DCKAP today to schedule a consultation on how we can support your seamless integration journey! 

FAQs

What are some of the most popular BigCommerce integrations for businesses?

BigCommerce integrates well with several systems like ERP, CRM, marketing tools, PIM, Internal order management systems and shipping/logistics platforms. 

Which is the best integration tool for connecting BigCommerce and Microsoft Dynamics?

The best integration tool is one that supports real-time, bidirectional data exchange, handles high data volumes, and aligns with your business logic. A purpose-built ERP integration tool like DCKAP Integrator ensures accurate syncing of orders, inventory, customer data, and finances while keeping your on-premises and cloud-driven systems connected effortlessly.

How long does installation usually take for this type of integration?

Installation timelines vary by project size, but with excellent project management and weekly meetings, the integration can be up and running within weeks. A good team will keep you updated on progress and ensure everything is done with precision.

Can integration handle complex data sets and custom business workflows?

Yes. A robust connector maps entities like orders, SKUs, and customers while handling intricate workflows built into your ERP. Whether you’re managing discounts through a marketing campaign or syncing segmented customer groups, it supports your business logic without breaking industry standards.

How will we determine the success of the integration project?

Through detailed dashboards, logs, and real-time updates, you can track data movement, errors, and project insights. Plus, with consistent weekly check-ins and a transparent approach to the entire project lifecycle, you’re never left guessing. 

What is the advantage of the latest features over traditional manual processes?

The latest features bring faster processing, real-time insights, automatic updates, and visibility into the entire project. You don’t just save time, you get a smarter system that helps you react quicker to inventory changes, customer behaviours, and marketplace shifts like those in Magento Marketplace or other online platforms. 

How does integration improve consistency and productivity across departments?

Integration ensures that updates to products, pricing, inventory, and customer info reflect instantly across all systems. This level of consistency reduces back-and-forth communication, avoids costly errors, and significantly boosts productivity by freeing up your team to focus on conversions, traffic, and marketing campaign performance.