The P21WWUG CONNECT 2025 event is right around the corner, and we couldn’t be more excited. The event brings together users of Epicor’s Prophet 21 ERP, industry experts and vendors for an annual opportunity to learn and grow together. Whether you’re seasoned attendees or new to the scene, this page should help you be better prepared for the annual user group event.
P21WWUG CONNECT 2025: Key Event Details
When: August 17-19, 2025
Where: Sheraton Dallas, 400 Olive St, Dallas, TX 75201, United States
Event site: https://connect2025.p21ww.org
Event Agenda: See here
Meet Team DCKAP At Booth #4
We’re the experts in Prophet 21 integration, and this will be our eighth year attending the event. This year, we’re proud Gold sponsors, and we’re excited to help you get your systems talking to each other.
This year, meet:
- Girinath A, Customer Success Manager
- Jayakanth R, Sr. Product Architect
- Usman Ali, Head of Business Development
Meet us at:
Booth #4 at the Dallas Sheraton Grand Hall or;
Schedule a chat with us
How To Get To The Venue
From the Dallas Love Field (DAL) Airport, the venue is only a 15-minute car ride away under good traffic circumstances.
From Dallas/Fort Worth International Airport (DFW), it’s a slightly longer trip, at about 20 minutes with regular traffic.
What To Wear
The average temperature is around 86.4°F, with daytime temperatures reaching 95°F and very high humidity, making it important that your outfits are breathable.
Focus on light colors and natural fabrics while bringing layers for air-conditioned areas. We’d recommend lightweight dress shirts or polo shirts in cotton or linen blends, paired with lightweight dress pants, skirts, or breathable dresses.
A removable lightweight blazer or cardigan works well for transitions between outdoor heat and air-conditioned venues. Choose comfortable flats, loafers, or walkable dress shoes to ensure you’re able to move around the venue comfortably.
Recommended Sessions
Cash Collections
Presented by Jennifer Sagan, Singer Industrial
This session will guide participants through the complete process of generating cash collection calls, creating call notes, and learning best practices for effective cash collection procedures.
Keeping Your Transactions Current
Presented by Carolyn Hunt, Hunt Consulting Services
Learn the best practices for tracking and properly closing open transactions to prevent customer service delays, inventory inaccuracies, and financial statement errors that can impact profitability when work falls through the cracks.
Processing Credit Cards with EPX
Presented by Chad Bralley, Flow Control Group
Learn more about EPX setup and configuration, teach participants how to process credit card payments through Order Entry and Cash Receipt screens, and demonstrate PCI-compliant methods for saving customer credit card information in P21 for future transactions.
Service Contracts & Billing
Presented by Anjali McQueen, Protiviti
See how to set up customer contracts for preventative maintenance work in P21, create billing cycles with different frequencies than PM schedules, and explore how the system adjusts margins on PM service orders to align with contract charges.
Admin Tips for Prophet 21 System Reliability
Presented by Epicor
This reliability engineering session by Epicor will teach participants how to enhance their Prophet 21 platform’s performance by identifying configuration improvements, ensuring consistent user experiences, and confidently addressing complex system issues through administrative best practices.
Streamline Your Operations Using DCKAP Integrator
Presented by DCKAP
This session will cover P21 data integration challenges, explain integration concepts and platform differences, present customer case studies and DCKAP Integrator solutions, feature customer testimonials, and include a Q&A segment.
Recommended Roundtables:
- System Admin Roundtable/P21 Updates
- New User Roundtable
- Cybersecurity Roundtable
