With more than 85 brands operating under its umbrella, Flow Control Group (FCG) manages a diverse customer base across industries ranging from aerospace and oil & gas to utilities and manufacturing. While they did have great reach and strength, they got introduced to significant operational challenges.

Each sub-brand such as Rankin (RAN), Schaltz Automation (SCA), Triphase (TPA), Monarch (MON), North West Automation (NWA), Cimtech (CIM), SFP, CFP, BLT, CEP, CB Pacific (CBP), and Toyota Motors (TMM) operated with its own processes, leading to fragmented data across systems. For sellers, managers, and operations teams, this meant customer information, orders, and quotes were often disconnected.

Epicor Prophet 21 (P21) remained the trusted source of truth for customer master data, quotes, orders, and invoices. However, Salesforce and other business applications were increasingly used by sellers to track opportunities, budgets, and performance.

Without integration, the group faced:

• Inconsistent visibility into customer data across systems.
• Manual effort to reconcile sales and ERP records.
• Fragmented reporting across different sub-brands.
• Lack of real-time insights for forecasting and decision-making.

The need was pretty clear, unifying data across brands and systems while maintaining ERP stability.

To address these challenges, Flow Control Group partnered with DCKAP to connect Epicor Prophet 21 with Salesforce. DCKAP Integrator created seamless pipelines for master records and transaction data, ensuring customer accounts, quotes, orders, and invoices were accurately reflected across platforms.

This approach allowed sales teams to work with reliable, real-time information while keeping P21 as the backbone of operations.

DCKAP Integrator has built and managed integration pipelines for multiple FCG sub-brands, ensuring consistent, automated data flow across systems. These pipelines include connections for:

RAN (Rankin)
SCA (Shepherd Controls and Associates)
TPA (Triphase)
MON (Monarch)
NWA (North West Automation)
CIM (Cimtech)
SFP (Shaltz Automation)
CFP (Custom Fluid Power)
BLT (Butler and Land)
CEP (Tag Solutions)
CBP (CB Pacific)
TMMI (Toyota Motors Manufacturing Indiana)

Here are the integration pipelines

• Customer Accounts P21 -> Salesforce
• Quotes 2 Opportunities P21 -> Salesforce
• Orders 2 Opportunities P21 -> Salesforce
• Invoices P21 -> Salesforce
• MRO Quotes P21 -> Salesforce (only for CB Pacific)
• MRO Orders P21 -> Salesforce (only for CB Pacific)
• MRO Invoices P21 -> Salesforce (only for CB Pacific)
• New Service Quotes 2 Opportunities P21 -> Salesforce
• New Service Orders 2 Opportunities P21 -> Salesforce
• New Service Invoice 2 Opportunities P21 -> Salesforce

With DCKAP Integrator in place, Flow Control Group was able to:

• Standardise customer and sales data across multiple sub-brands.
• Reduce manual reconciliation and data-entry efforts.
• Improve forecasting and reporting accuracy for managers and executives.
• Provide sales teams with a reliable, real-time view of accounts and transactions.
• Strengthen customer engagement through faster, more accurate information flow.

By unifying data across its brands, Flow Control Group ensured it could continue scaling without compromising operational efficiency. Today, FCG maintains ERP as its central system of record while empowering its sellers and managers with connected, actionable insights.

Flow Control Group’s journey highlights a challenge many distributors face, multiple systems, multiple brands, and the need for one unified source of truth. By integrating Epicor Prophet 21 with Salesforce and other applications, they gained the ability to work with accurate, real-time data across their network of companies without disrupting core ERP operations.

If your organisation is managing data across disconnected systems or facing similar challenges, integration can make the difference between fragmented processes and smooth, scalable operations. DCKAP Integrator is built to unify your platforms, reduce manual work, and give your teams the visibility they need to serve customers better.

We’d be glad to help you take the next step in connecting your systems.