Igniting Growth With Magento And P21 Integration
About Howard Supply
Howard Supply provides its customers with the best combination of products, services, and value available. HSC offers a complete line-up of products and services to the Oilfield, Mining, and Industrial Markets from over 20 stores and repair centers. They stock over 90,000 items throughout their locations.
With their 80-year history, they have developed a heritage and culture of excellence and service. In doing so, Howard Supply has become the premier value-added supplier to the well-servicing segment of the oil and gas industry.
Earlier Challenges w/o Integration
After their Magento 2 store went live, the company started witnessing an increase in business, which meant they had to scale up their workflow simultaneously. Even though this is a huge plus, there came a huge hurdle as well. The client found it a mountainous task to handle the complexity of data arising from their newly implemented Magento 2 storefront. The teams found it difficult to quickly fulfill the increased orders and diverse custom offerings, without having the Magento data in their backend systems as well.
Epicor P21 Business Requirements
The company realized that it had to find a single but comprehensive solution that solves the major challenge mentioned above. They wanted their Magento 2 front end to be connected with their backend software, Epicor P21. That way, all store data will be transferred to their ERP in real-time for teams to work with easily. They wanted to include all the integration complexities and logic while still maintaining ease of operations in their B2B customer journey.
Integration Magento 2 with P21 ERP
HSC has been built as an online store using Magento 2. Through our product DCKAP Integrator, we integrated their website with ERP Epicor P21 to merge their online and offline channels, thus helping them provide a complete omnichannel experience for their B2B customers.
The client had a short discussion with DCKAP’s integration experts and B2B solution specialists who introduced DCKAP Integrator for Magento 2 – P21 Integration. DCKAP gave a brief demo of the DCKAP Integrator Integration platform and the process of Magento 2 – P21 Integration. After getting the complete integration requirements, DCKAP’s team of solution specialists had finalized the following list of modules that will be integrated between Magento 2 and Epicor P21:
- Order Processing
- Offline Orders
- Sales Rep Creation
- Dynamic Customer Pricing
- Dynamic Product Inventory
- Request for Quote
- Credit Line Offer
- Multi-warehouse Inventory Sync
- Store Pickup Shipping Method
- Customer Creation from Magento to P21
Successful Integration of Magento 2 and P21
DCKAP Integrator Integration experts dutifully set up the integration and handed it over to the client live. The client was happy to see the data transfer between the front end and back end, automated by Magento 2 Prophet 21 Integration using DCKAP Integrator, and workflow efficiency scaled up. All the challenges that arose with scaling up their wholesale business were met by DCKAP Integrator. With seamless 24/7 support from our end, sales and operations teams have all the relevant data they require to function efficiently and enhance the customer experience.