Before implementing DCKAP Integrator, LAPP Tannehill faced two primary challenges:

1. Quotes and orders were being entered manually, which took up valuable time and left room for human error.
2. The manual nature of these tasks led to a longer review process, making the overall workflow less efficient.

These issues not only slowed down operations but also made it harder to maintain a consistent, streamlined workflow. LAPP Tannehill needed a solution that could eliminate manual inputs, speed up processing, and centralize data for real-time access and updates.

DCKAP provided an automation-focused integration solution, DCKAP Integrator, tailored to meet LAPP Tannehill’s needs:

• Automated Quotes and Orders: The Integrator now handles quotes and orders, allowing them to flow automatically through the system, which minimizes errors and frees up time for the team.
• Centralized Data Management: By integrating systems across departments, LAPP Tannehill can now access all necessary data in one place, updated in real-time. This centralized data solution allows for smoother, faster operations and a single source of truth for all teams.
• Real-Time Updates and Syncs: Product information, pricing, and inventory levels are updated on a nightly schedule, ensuring LAPP Tannehill’s systems reflect current data across ERP and ecommerce channels. Customer-specific pricing is also now available in real-time, allowing customers to see accurate pricing immediately.

1. Customer – Magento to Epicor Prelude
2. Product – Epicor Prelude to Magento
3. Inventory – Epicor Prelude to Magento
4. Order – Magento to Epicor Prelude
5. Order processing – Epicor Prelude to Magento
6. Quote – Magento to Epicor Prelude

Dynamic syncs:

• Customer Pricing
• Offline Order
• Open Order
• Open Order Detail

LAPP Tannehill has been making the most of several key features in DCKAP Integrator:

1. Batch Sync and Pipe Mapping: This feature allows them to map and manage data in bulk, which saves time and adds flexibility to data handling.
2. Scheduled and On-Demand Syncs: Integrator’s flexibility in scheduling syncs or running them on demand means LAPP Tannehill can adjust to the pace of business without interrupting operations.

With the implementation of DCKAP Integrator, LAPP Tannehill has experienced notable improvements:

• Faster Processing and Efficiency: Quotes and orders are now processed much faster, reducing time lags and enabling quicker responses to customers.
• Improved Product Set-Up: Products are set up directly through the ERP first, which ensures consistency and accuracy before updates appear on the website.
• Accurate, Customer-Specific Pricing: Thanks to real-time data syncs, customers now see pricing tailored specifically for them without delays, improving their experience and increasing the accuracy of transactions.

DCKAP Integrator has transformed how LAPP Tannehill manages its workflows. By automating manual tasks, centralizing data, and providing real-time updates, Integrator has helped LAPP Tannehill enhance efficiency, reduce errors, and improve customer satisfaction. With key features like batch sync, on-demand scheduling, and log accessibility, LAPP Tannehill can confidently rely on a streamlined system that keeps their operations running smoothly. The final outcome is faster, smarter operations for LAPP Tannehill to focus on growth and providing exceptional service.