Pace International’s operations rely on two critical systems: BigCommerce for their eCommerce platform and Epicor Prophet 21 (P21) for backend management.

But there were barriers. Customer data didn’t move seamlessly between systems, creating gaps in information. Pricing inconsistencies added another layer of complexity, often leading to delays and manual checks. Every order, every update, required extra steps.

For a company with such a strong focus on efficiency and customer service, they chose to integrate before these posed greater technical issues, or impacted strained day-to-day operations and overall business performance.

To overcome the barriers, Pace International needed a way to connect BigCommerce and P21 so both systems could “talk” to each other without manual intervention. The goal was whenever something happened in one system, whether it was a new customer, a price update, or an order, the other system should automatically reflect that change.

DCKAP Integrator was chosen to bridge that gap. Instead of temporary fixes or heavy manual processes, the integration created a structured, automated pipeline of data exchange. Each workflow was designed to address a specific challenge Pace International faced and to ensure no information was lost in translation.

Here’s how the integrations were built:

• Customer Sync (BigCommerce → P21): Customers were grouped and created under the company’s email domain, making it easy to manage new employees under the same business account.
• Product Sync (P21 → BigCommerce): Product specifications and details were synced from P21 to BigCommerce so users always had accurate and updated product information.
• Inventory Sync (P21 → BigCommerce): A custom table in P21 was set up to track inventory levels, ensuring stock availability was accurately reflected online.
• Order Sync (BigCommerce → P21): Every online order, including shipping and product details, was synced back into P21 for complete visibility and management.
• Offline Orders Sync (P21 → BigCommerce): Orders placed offline were integrated from P21 into BigCommerce, keeping both platforms consistent.
• Pricing Sync (P21 → BigCommerce): Contract pricing became possible by syncing customer ID and location-based details, ensuring the right prices reached the right customers without errors.

The shift to automation brought immediate advantages. Manual data entry which was both time-consuming and error-prone was no longer a burden.

Key improvements included:

• Accurate and real-time customer data.
• Consistent and reliable pricing.
• Smooth passage of data across critical systems.

For the team, this meant less time fixing errors and more time focusing on customers and growth.

Accuracy in customer records was no longer a concern, and pricing which had previously caused delays and confusion became reliable and consistent. Orders, whether online or offline, were always reflected in both systems without gaps.

The biggest shift was in the confidence that the business could run at full speed without data holding it back. With automation in place, Pace International could serve its customers more efficiently, knowing their systems were aligned and their operations were future-ready.

By partnering with DCKAP Integrator, Pace International successfully simplified the way their systems work together. The integration ensured accuracy, saved time, and brought consistency to their operations.

If you’re facing similar challenges, DCKAP Integrator can help lighten the load. Schedule a free consultation and demo to see how seamless integration can work for your business.