How Quest Safety Future-Proofed Their Digital Systems
About the Company
Quest Safety Products is a leading distributor of personal protective equipment (PPE) and safety supplies, serving clients across industries including construction, energy, and manufacturing. With a growing customer base and complex B2B workflows, Quest needed a digital platform that could support both operational precision and customer convenience without compromise.
The Challenge
Before teaming up with DCKAP, Quest Safety had been using another ecommerce platform that had supported them for a while. But as their business grew and customer expectations evolved, they started noticing that the platform just wasn’t keeping up the way it needed to. Plus, there were some troubles integrating their legacy system with their Epicor Prophet 21 (P21) ERP. They were using the native connector from their legacy ecommerce platform for integration, but that didn’t help much.
Some of their customers were having a tough time navigating the site. Orders weren’t always flowing through. And with the kind of volume and variety Quest handles including B2B, B2C, and punchout orders, Quest saw the opportunity to upgrade that could scale with them. One that would give their team more control, and offer their customers the experience they deserved.
Quest Safety’s Success Story with DCKAP
The Solution
When Quest decided it was time for an upgrade, they moved their digital storefront to a stronger eCommerce platform, DCKAP Commerce. The new platform gave them a modern, reliable site that could handle their different order types and provide a smoother experience for customers.
But the real focus was on making sure their eCommerce system and P21 ERP worked hand in hand. That’s where DCKAP Integrator came in.
With DCKAP Integrator connecting DCKAP Commerce and P21, Quest could finally:
- Keep inventory, pricing, and sales data consistent across systems
- Cut down on manual entry and copy-paste work
- Free up their team’s time for more strategic, productive tasks
This gave their team confidence that the data behind their business was always accurate, up to date, and working for them.
Phase Two: What’s Coming Next
Getting the storefront integrated was only the first step. The real vision for Quest is to connect all the moving parts of their business like their eCommerce, ERP, marketplaces, and customer systems, so everything works together without friction. That’s exactly what DCKAP Integrator is designed for.
Over the next few months, Quest has lined up a series of projects to expand how they use DCKAP Integrator:
1. P21 + SAP Ariba Integration
Automating procurement workflows and ensuring smoother order management between systems.
2. EDI Between Ariba and VMI
Simplifying proof-of-delivery (POD) exchanges and making inventory visibility more accurate.
3. Amazon + P21 Sync
With over $1M/month in Amazon sales, keeping this data in sync with P21 will eliminate repetitive manual entry and cut down on errors.
4. Salesforce + P21 Integration
Giving the sales team a single, unified view of customer data across platforms, helping them respond faster and more effectively.
Final Thoughts
Quest Safety chose us because they were seeking an upgrade that worked with them, not against them. What started as a conversation around “we need a new site” quickly became a full digital shift from simply having an ecommerce site to rethinking workflows and rebuilding customer experience.
With DCKAP Integrator, they can now break data silos, and bring together operations in a way that is clean, connected, and scalable.
If you’re a distributor dreading juggling multiple platforms and vendors, you don’t have to. We’re here to help you put it all together in a manner that works best for your business needs.
