Powering Connected eCommerce for a Leading Healthcare Distributor
About The Company
The Stevens Company is a family-owned Canadian distributor of medical equipment and healthcare supplies with a history spanning nearly two centuries. The company supports hospitals, clinics, and healthcare professionals across Canada with a wide range of products, including surgical supplies, operating room equipment, hospital furniture, and clinical essentials.
Working with more than 500 manufacturing partners and supported by distribution centres across the country, the Company is known for delivering reliable healthcare solutions and maintaining a strong commitment to quality, service, and innovation.
Why They Needed To Integrate
As The Stevens Company continued expanding its ecommerce operations, ensuring smooth coordination between Magento 2 and Tecsys ERP became an important part of supporting both customers and internal teams.
The company wanted its ecommerce platform and ERP to stay closely aligned so healthcare professionals could order supplies easily while operational teams managed fulfillment and financial workflows efficiently.
A few operational priorities stood out as the company continued strengthening its digital infrastructure:
- Consistent product information across systems: Product data and catalogue updates maintained in Tecsys ERP needed to reflect accurately in the Magento 2 storefront.
- Reliable pricing and inventory visibility: Pricing structures and stock levels needed to stay current so healthcare customers always saw accurate information when placing orders.
- Smooth order flow into ERP operations: eCommerce orders needed to move directly from Magento into ERP workflows for fulfilment and invoicing.
- Better access to order and invoice information: Customers often need quick visibility into order history, invoices, and account details through the ecommerce platform.
- Aligned operational data for internal teams: Sales representative information, offline orders, and financial records needed to remain consistent between systems.
To support these priorities, the company implemented a structured integration approach connecting Magento 2 and Tecsys ERP with DCKAP Integrator.
The Solution
The objective was to ensure that critical business data flows reliably between the ecommerce platform and the ERP system, allowing both platforms to stay aligned as the company’s digital commerce operations continue to grow.
The integration includes several dedicated pipelines that synchronize key operational data across systems. Here are the data pipelines Integrated:
Batch Sync:
- Customer & User Role Sync: Tecsys to Magento
- Dynamic Pricing and Inventory Sync: Tecsys to Magento
- Product Sync: Tecsys to Magento
- Order Sync: Magento to Tecsys
- Order Processing: Tecsys to Magento
- Sales Rep: Tecsys to Magento
- Category Sync: Tecsys to Magento
Dynamic Sync:
- Offline Order List: Tecsys to Magento
- Offline Order Details: Tecsys to Magento
- Open Invoice List: Tecsys to Magento
- Open Invoice Detail: Tecsys to Magento
- AR Invoice: Magento to Tecsys
- Quote & Tax data sync: Tecsys to Magento
Through these integrations, DCKAP created a connected data ecosystem where the ERP acts as the system of record while Magento delivers a seamless ecommerce experience.
The Impact
With the integration framework in place, The Stevens Company now operates with a more connected ecommerce and ERP environment that supports both operational efficiency and customer experience. Here’s what they achieved after the integration:
Improved Data Consistency:
Product information, pricing, inventory, and customer records remain aligned between systems, ensuring healthcare providers see accurate information when ordering supplies.
Efficient Order Processing:
Orders placed through the ecommerce platform flow directly into the ERP, allowing internal teams to process fulfillment and invoicing through their established operational workflows.
Better Customer Visibility:
Healthcare customers can access order histories, invoices, and account information through the ecommerce platform, making procurement easier and more transparent.
Streamlined Operations:
Automated synchronization between systems reduces the need for manual updates, allowing teams to focus on service delivery and operational efficiency.
Scalable Digital Infrastructure:
The integration framework provides a strong foundation that supports continued growth in ecommerce operations while maintaining alignment with backend systems.
Conclusion
Through the integration of Magento 2 and Tecsys ERP using DCKAP Integrator, The Stevens Company strengthened the connection between its ecommerce operations and core business systems, enabling consistent data flow and streamlined processes.
If you’re working with systems that don’t always communicate well with each other, you’re not alone. DCKAP can help you integrate your platforms and create a smoother operational workflow.
