Operational efficiency is always worth investing in. And one way to optimize your business processes is to bridge the gap between your Epicor Eclipse ERP and BigCommerce platform.
Your systems should work together seamlessly, not function as disconnected silos. Here’s all you need to know about how to make that happen:
Methods Of BigCommerce Epicor Eclipse Integration
When it comes to integrating BigCommerce with Epicor Eclipse, you have two main options. Your choice depends on how much control you want over the process and how much effort you’re willing to invest.
1. In-House API Integration
If your business has specific, custom requirements, and you have an experienced in-house tech team, you can opt for API integration. This method allows you to build a direct connection between BigCommerce and Epicor Eclipse, ensuring full customization based on your exact needs.
However, there are a few things to consider before taking this route:
- Complete Customization: You have full control over how data flows between your systems.
- Adaptability: You can modify the integration as your business grows or changes.
- High Costs: Hiring developers or maintaining an in-house team for integration is expensive.
- Time-Consuming: You’ll need to manage the entire process, troubleshoot issues, and handle ongoing maintenance.
- Technical Responsibility: You (or your team) are fully responsible for handling errors, updates, and future enhancements.
If you prefer full control and have the budget, this could be the right choice. But if you want a hassle-free solution, there’s a better way.
2. Using Middleware for a Simplified Integration
If you don’t want to deal with the complexities of in-house development, a middleware solution is the best option. Middleware like DCKAP Integrator acts as a bridge between BigCommerce and Epicor Eclipse, enabling seamless data flow without requiring technical expertise from your end.
- No Technical Hassles: The integration is managed by a dedicated service provider, so you don’t need an in-house team.
- Cost-Effective: Compared to building an integration from scratch, using middleware saves time, resources, and money.
- Faster Implementation: With pre-built connectors and expertise, service providers can get your integration up and running quickly.
- Ongoing Support: Any technical issues or updates are handled by the provider, ensuring long-term efficiency.
Instead of worrying about the technical hassle, debugging errors, or spending months on development, you can simply hand over the task to a trusted middleware solution like DCKAP Integrator and focus on growing your business.
Later in this blog, we’ll explore how DCKAP Integrator helped one of its clients successfully integrate BigCommerce with Epicor Eclipse, making their operations more efficient and error-free.
Also read: WooCommerce Epicor P21 Integration: An eCommerce Guide to Getting Started
Why Integrate Your BigCommerce Store with Epicor Eclipse?
Customers expect a fast, seamless, and error-free ordering experience. But if your systems don’t talk to each other, here’s what happens:
- A customer places an order online, but your ERP doesn’t update in real-time. Inventory might already be out of stock, but they don’t know that until after they’ve ordered.
- Your team manually enters sales order details from eCommerce into Epicor, increasing the risk of errors, duplicate entries, and wasted time.
- Prices and product information differ between platforms, confusing customers and leading to frustrated calls, cart abandonment, or lost sales.
Now, compare this to a fully integrated system:
- Real-time inventory updates: If an item sells in-store, your online stock reflects it immediately.
- Automated order syncing: Orders flow directly from your eCommerce platform to Epicor ERP system.
- Accurate pricing & product info: Your customers always see the correct prices, discounts, and availability, building trust and reliability.
- Faster fulfillment, happier customers: Orders process quickly, reducing errors and improving customer satisfaction.
What Can You Automate Between BigCommerce and Epicor Eclipse?
A successful B2B business handles hundreds or even thousands of transactions daily. Without automation, the team would just spend hours manually entering orders, updating stock levels, and fixing errors, time that could be better spent elsewhere.
When you integrate BigCommerce with Epicor Eclipse, you can automate these processes, ensuring that both systems work in sync. Here’s what you can automate:
- Order Processing: Orders from BigCommerce automatically sync to Epicor Eclipse, eliminating manual processes and reducing time, thereby enhancing the overall efficiency in order fulfillment.
- Inventory Updates: If a product sells online or in-store, stock levels adjust in real-time. This prevents overselling, back orders, and inventory mismatches that frustrate customers.
- Product Data Syncing: Product descriptions, pricing, and categories stay updated across both platforms. This ensures that customers see accurate information, reducing pricing disputes and order cancellations.
- Customer Records: New customers who place orders on BigCommerce are automatically added to Epicor Eclipse, ensuring accurate records for invoicing, order history, and future marketing efforts.
- Shipping & Tracking: Shipping information and tracking numbers sync between systems, so customers receive updates without your team manually entering data.
- Pricing & Discounts: Special pricing, customer-specific discounts, and bulk pricing rules from Epicor Eclipse automatically reflect in BigCommerce. This prevents pricing discrepancies that can lead to customer frustration.
Also read: Epicor P21 Explained: Pricing, Features, Use Cases
Real-World Example: How HVAC Wholesale Direct Used DCKAP Integrator to Connect BigCommerce with Epicor Eclipse ERP
If your systems don’t talk to each other, inventory discrepancies, manual errors, and operational bottlenecks quickly become a costly challenge to deal with. HVAC Wholesale Direct avoided facing a similar challenge, by seamlessly connecting their online store with Epicor Eclipse ERP: all without delays or spending excessive resources on manual data entry.
Here’s how they accomplished this with DCKAP Integrator.
The seamless integration was designed to automate five critical data flows:
- Customer Sync: Ensuring customer data remains consistent across both platforms.
- Order Sync: Automatically pushing orders from BigCommerce into Epicor Eclipse.
- Product Updates: Syncing new product listings and updates from Epicor Eclipse to BigCommerce.
- Inventory Management: Keeping stock levels accurate in real-time.
- Real-Time Pricing Updates: Ensuring customer-specific pricing reflects correctly on BigCommerce.
As a result, their team could focus on business growth instead of handling repetitive tasks.
Read the full case study here.
What You Get When You Choose an iPaaS Like DCKAP Integrator
While Epicor offers its own API, it has limitations when it comes to scaling your business. A middleware solution like DCKAP Integrator bridges this gap, allowing you to customize your integration with business logic tailored to your specific needs.
DCKAP Integrator is a platform-agnostic tool, meaning it can automate data flows between multiple systems, including ERP, CRM, and PIM, ensuring seamless business processes. Here are a few key benefits you can expect:
Multi-Platform Integration Made Simple
Automate integration tasks such as data mapping and synchronization, eliminating manual work so you can focus on your core business.
DCKAP Integrator’s advanced tools allow you to connect multiple DCKAP instances in a single workflow, all managed from one central dashboard. You can set up and run custom integrations without needing developer expertise or programming knowledge.
Two-Way eCommerce Communication With Bi-Directional Data Sync
Enable real-time data exchange between BigCommerce and Epicor Eclipse with just one click, eliminating the need for manual updates in each application.
This integration ensures both systems stay in sync, so you always know when orders are placed, when products are shipped, and more all without manual intervention.
Automation That Adapts to Your Business Logic
Schedule and automate complex data tasks that would otherwise require manual input, reducing the risk of human error.
DCKAP Integrator automates your business logic, ensuring that as soon as new information enters one system (such as a new order), it is instantly reflected in the other system. This keeps your operations running smoothly and efficiently.
Instant Data Synchronization & Self-Sustaining Scheduling
DCKAP Integrator is a developer-free, self-sustaining integration tool that allows you to create automated schedules and batch processes with ease.
Simply set up your schedules, and let the technology handle the rest, even for recurring tasks that require no human intervention.
And these are just a few ways this ERP Integration tool can help you streamline your business operations.
To know more about DCKAP Integrator, get in touch with us!
FAQs
Besides Epicor Eclipse, what other ERPs can integrate with BigCommerce Storefront?
Apart from Epicor Eclipse, BigCommerce can integrate with other Enterprise Resource Planning (ERP) systems like Epicor Prophet 21, Sage, NetSuite, Microsoft Dynamics, and SAP.
What are the benefits of integrating BigCommerce with Epicor Eclipse?
BigCommerce Epicor Eclipse integration improves data management, financial management, data accuracy, and customer experience by ensuring real-time data synchronization of orders, inventory, and customer information. Organizations also gain the ability to automate workflows, reduce errors, and enhance scalability.
What should you consider before evaluating integration solutions?
When choosing the best solution for BigCommerce integration, consider factors like cost, flexibility, scalability, and ease of use. It’s also essential to ensure that the integration offers a user-friendly interface, supports seamless data exchange, and can handle common challenges like data mismatches and security concerns.
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