The inaugural DCKAP Summit officially wrapped on November 12, 2019, at the Sheraton Grand in Los Angeles, California. DCKAP Summit 2019

The vision was to gather some of the best and the brightest minds in the Digital Commerce Industry to share the latest trends in e-commerce, to help each other carve a path forward, and to open further conversations on the benefits of building relationships and partnerships.

DCKAP Summit 2019 - Swags

Altogether, DCKAP Summit 2019 was a great success and very well received. Our sincerest thanks to all of our sponsors, speakers, and guests. Without the inspiring and informative sessions, as well as the attentive and receptive audience, it would not have seen the same level of success as it had. Thank you to all who attended! We are truly honored that you rewarded us with your engaging presence and insightful contributions to the day’s conversations.

DCKAP Summit 2019 - Sponsors

Our Sponsors – BigCommerce, Nexcess, Bolt, Gorgias, Dotdigital, Shopify, Avalara


The DCKAP Summit Team

The DCKAP team members that greeted you at the Summit helped to drive the event, though still make up a small portion of the story of its success.

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(from left to right) Rajbarath, Alex, Mohan, Karthik, Catherine, Andrea, Sivaranjani, Bhavani, Tim, Praveen

Diverse teams of people were involved and there was a lot of hard work behind the scenes – the venue, delicious food and audio/video entertainment, the design work, marketing efforts and communications throughout the weeks prior – to ensure a fulfilling agenda and smooth-running event.

DCKAP Summit 2019


The scene was set and ready for an early start. Attendees with varied backgrounds and from all across the nation came together in downtown Los Angeles for a full day of informative sessions, beneficial networking, and learning strategic direction for the future.

DCKAP Summit 2019

A Peek Into DCKAP Summit 2019

The morning sessions began with our Founder and CEO, Karthik Chidambaram, taking the stage to warmly welcome the DCKAP Summit attendees and raise the energy for a fulfilling day of knowledge and networking. Click here to view the full session.

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Karthik Chidambaram speaking about the importance of quality digital investments.

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The DCKAP Summit Sponsors & Speakers

We had the privilege of hosting an array of enlightening speakers across the wide spectrum of  digital commerce. Each speaker brought something exciting and relevant to the stage, and every session helped to make the conference inspiring and meaningful.

BigCommerce Logo

BigCommerce – Marc Ostryniec

Keynote Speech:

  • Contemporary commerce is entrepreneurial and experience driven
  • Great experience = low effort experience
  • We must put products where the customers are

Click here to view the full session.

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Marc Ostryniec delivering his captivating keynote session on contemporary commerce.


Nexcess_Blue-horiz1Nexcess – Jeries Eadeh

Simple Tools for Modern Development: Made for Merchants, by Merchants

  • Traditional vs. Serverless
  • The hidden costs of eCommerce
  • Overcoming inefficiencies

Click here to view the full session.

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Jeries Eadeh from Nexcess talking about the simple tools for modern development.


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Bolt – Loren Kelley

How to Perfect the Checkout Experience and Drive Revenue:

  • 23% of shoppers abandon checkout because of bad UX
  • $100B+ Revenue is lost due to fraud
  • Benefits of hyper-optimized checkout

Click here to view the full session.

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Loren Kelley from Bolt sharing insights on perfecting the checkout experience and driving revenue.


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Gorgias – Billy McClennan

Driving More Revenue by Monetizing Your Customer Support Interactions:

  • Communicate across channels
  • Effective Customer Service should: 
  • Reduce (optimize for) repetitiveness
  • Open new communication channels

Click here to view the full session.

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Billy McClennan from Gorgias discussing how to drive revenue through customer interactions.


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Shopify Plus – Diana Newman

With Shalini Solomon from Verizon Media, Rita Zahir from The Giving Keys, and James Simpson from dotdigital

How to Grow Your Business in eCommerce:

  • Get to know your customers
  • Customer experience is key
  • Do a few things really well
  • Every customer touch-point is an opportunity to enhance the experience.

Click here to view the full session.

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Diana Newman from Shopify Plus moderating the panel discussion with Shalini Solomon, Rita Zahir, and James Simpson.

 


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dotdigitalStephen Cohen

Expanding Your Brand & Increasing Revenue Through Automation:

  • Become your own customer
  • Tackle high-impact touch-points first
  • Think big, start small
  • Increase deliverability:
  • Encourage replies
  • Increase engagement

Click here to view the full session.

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Stephen Cohen discussing the benefits of successful branding.

 


Avalara-Logo-RGBAvalaraSteve Hoffman

The State of Sales Tax and Remote Selling:

  • Tax collection obligations
  • Economic nexus laws
  • Marketplace facilitator laws
  • Automating tax compliance

Click here to view the full session.

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Steve Hoffman explaining the importance of sales tax and compliance.


VitalibisSteve Raack

Embracing the Rise of CBD, Navigating the Laws, and Increasing Online Sales:

  • CBD market growth and opportunity
  • Regulatory risks
  • Leveraging technology

Click here to view the full session.

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Steve Raack explaining the regulatory risks alongside the rise of the CBD industry.

And our DCKAP speakers:

DCKAP – Mohan Natarajan

  • How We Can Use Product Customization to 3X the Revenue
  • Product Customization in Digital Commerce
  • Productimize – Features and Benefits
  • Increase Conversion Rate & Customer Loyalty

Click here to view the full session.

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Mohan Natarajan from DCKAP talking about how Product Customization helps in getting 3X the revenue.

DCKAP – Praveen Venugopal

  • Solving eCommerce Pain Points with Integration and PIM
  • MDS – HVAC Case Study & Key Takeaways
  • The Integrated Experience is Critical
  • Cloras – A Platform Agnostic Solution for Integration
  • flexiPIM – Manage Everything in One Place

Click here to view the full session.

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Praveen Venugopal from DCKAP sharing insights on solving eCommerce Pain Points through Integration and PIM.

DCKAP – Bhavani R

  • How Quality Assurance helps to Build Better Digital Experiences and Increase Customer Retention
  • Why You Need Quality Assurance
  • Increase Customer Retention
  • QA Touch – A Powerful Test Management Tool for QA Teams

Click here to view the full session.

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Bhavani from DCKAP talking about how Quality Assurance helps in building a better Digital Experience & Increase Customer Retention.

DCKAP – Sivaranjani Ramamoorthy

Click here to view the full session.

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Sivaranjani Ramamoorthy on managing ADA Compliance and Accessibility in Digital Commerce.

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Karthik enjoying his time networking with every guest at the event.

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Bhavani and Suresh taking advantage of the food break and networking with merchants.


Celebrating with an LA Kings Game

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To close the night, DCKAP hosted a fun-filled post-event gathering at the L.A. Kings versus Minnesota Wild hockey game at the Staples Center in downtown Los Angeles. Everyone enjoyed the entertainment with cocktails and desserts in VIP style, and the hometown heroes captured the win 2-1. A celebratory night with the reverberating sounds of hockey fandom, ripe with energetic chants and wild beating drums. It was the perfect way to bookend the winning energy of the day.

We look forward to seeing you all next year!

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Group photo with speakers, sponsors, staff, and guests at the 2019 DCKAP Summit event.

 

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