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Victor Distributing Company

Improved customer experiences through streamlined data

The DCKAP Integrator is a robust product that has a logical setup and is easy to use. I like that it's flexible enough to adapt to our needs and includes documentation. The support team has been great to work with as well.

About

Founded

1965

Employees

30+

Location

FL, United States

Website

www.victordist.com

Industry

Heating, Ventilating & Air Conditioning Service

Overview

eCommerce Platform

BigCommerce

ERP

Epicor Eclipse

SKUs

3k+

Integrations

BigCommerce & Epicor Eclipse

Introduction

The Victor Distributing Company team was looking to integrate their system with another third-party platform called Eclipse. They had a large database of products and customers, product information, inventory levels, pricing and sales history. This data needed to be integrated into the BigCommerce platform so the team could easily manage their inventory levels and customer information. They contacted us to assist them in finding an affordable solution that would integrate both platforms and provide them with the needed functionality. We discussed how we could help them with their project and came up with a solution that would meet all of their needs at an affordable price. We had previously helped another company with an integration project like this one, so we knew what it took to get the job done right.

About Victor Distributing Company

Founded on 1st May 1965, Victor Distributing Company is one of the globally renowned HVAC distributors. The company has distributed heating and cooling equipment to various parts of the world.

With decades of experience, Victor Distributing Company has earned a significant share of the market today by offering superior quality products at competitive prices across all industry segments. They are known for their excellent customer service skills and commitment to effectively and efficiently fulfilling customer needs.

Their wide range of services includes installation, maintenance, and repair services, as well as sales support services that help their customers save money while simplifying their life.

The Challenge

The Victor Distributing Company team was looking to integrate their existing system with Epicor Eclipse and their BigCommerce store.

They had a large database of products and customers, product information, inventory levels, pricing, and sales history. This data needed to be integrated into BigCommerce so the team could easily manage their inventory levels and customer information.

They required an affordable solution that would integrate both platforms and provide them with the needed functionality.

Integration Pipelines

There is a total of FIVE integration pipelines as follows:

  1. Customer Sync – Data Flow From BigCommerce to Eclipse
  2. Order Create – Data Flow From BigCommerce to Eclipse
  3. Product Create & Update – Data Flow From Eclipse to BigCommerce
  4. Inventory Update – Data Flow From Eclipse to BigCommerce
  5. Customer Specific Pricing (Real-Time Pricing) – Data Flow From Eclipse to BigCommerce
The Solution

DCKAP Integrator, allowed seamless mapping & flow of data between BigCommerce and Eclipse. BigCommerce has a robust feature set which is quite complex to implement in a large-scale environment like Victor Distributing Company.

The Outcome

“We needed help integrating our ERP with our online store for orders, inventory, pricing, and customers. The DKCAP Integrator has worked really well for this purpose. ”

Seamless mapping & flow of data between BigCommerce and Eclipse was achieved, allowing Victor Distributing Company to leverage the eCommerce store’s robust feature set which can otherwise be quite complex to implement in a large-scale environment.

With the smooth flow of data between their eCommerce store and ERP the Company is now better equipped to offer improved and speedy customer experiences, both during and post-purchase.

The Bottom Line

The ability to integrate multiple systems is crucial for large organizations as different companies are working with different tools. DCKAP Integrator is a powerful, full-suite tool to connect more than one management system, improving overall efficiency and profitability. DCKAP Integrator gives you the power to create connections between your legacy systems and newer ones. This allows you to seamlessly move data between systems without making any changes to your existing applications or processes.

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