Skip to main content
Blog Infor ERP

Infor Integration Explained: Achieve Competitive Edge and Growth

Aaron Pallares
January 20, 2023 |
Infor Integration

Infor ERP (Enterprise Resource Planning) software is crucial in managing modern business operations. It helps handle day-to-day activities related to project management, procurement, finances, sales, operations, etc. However, the value of Infor is limited when it is not connected to other applications. 

When any ERP including Infor works in isolation, there is too much manual data entry, frequent switching between apps, human errors (which can become costly mistakes!), data processing delays, and many other issues that affect customer experience and your teams’ productivity.

To circumvent these challenges and to get the maximum value out of your Infor ERP, it needs to integrate with your other apps seamlessly!  

Let’s understand more about Infor integration and how its numerous benefits can help your business.

What Does Infor ERP Do for Your Business 

Infor ERP software supports core business functions including finance and accounting, supply chain management, customer and order management, project management, and planning and scheduling. Regardless of the industry it is being used in, the Infor ERP solution provides enterprise-level insights and automates complex processes. 

Often ERPs such as Infor, due to their complexity and modules, become the primary system for aggregating and storing data from many departments including sales, HR, financial data and accounts, marketing, workforce management, e-commerce, etc. 

But Is A Standalone ERP Enough?

Many may argue that ERP software alone can support several business functions. However, it is quite rare for businesses to use standalone ERP for all the functions discussed above. The complementary ERP modules usually offer only basic processes which can work well for small businesses.

For instance, the human capital management (HCM) module can include payroll, contract management, or record keeping.  

As businesses grow, their requirements and data become more complex. For instance, companies may want to focus on customer behavior analytics, talent retention, support for mobile devices, onboarding new hires, etc.

This is where limitations in embedded ERP modules become evident and businesses need to look for more suitable solutions to address the gaps.  

Which is why your ERP needs to be connected to other applications and data sources!

What Is Infor Integration?

Infor integration simply means connecting your Infor ERP solution with other business applications such as a customer relationship management (CRM) system, management information system (MIS), product information management (PIM) system, warehouse management system (WMS), e-commerce platforms such as Shopify or Magento, product lifecycle management (PLM) software, and many more. This can be done irrespective of the service provider in each case.

Integration ensures that information is shared in real-time and seamlessly between these systems, providing complete visibility and improving overall performance and efficiency. 

Key Benefits of Infor Integration 

Infor customers can ensure data integrity and a single source of truth for the entire organization via integration. Here are some of the key benefits.

Reduced errors and complete process automation 

Manual data entry, which is a major challenge across businesses, is inefficient, time-consuming, as well as prone to errors. Consider this scenario—error-prone data entry may result in slow lead assignment to the sales team, wrong prices of products, supply chain delays, or even production delays, resulting in revenue loss. 

Interestingly, around 70% of back-office employees are exploring options for advanced automation in an ERP. 

With Infor ERP integration, you can easily automate various business processes such as purchase order processing, customer support & management, inventory management, accounting, and much more.

For instance, following integration, when any sales order is placed on your e-commerce platform, customer and order details are automatically shared with the ERP to ensure a seamless shopping, transaction, and order fulfillment process. 

Informed decision-making with centralized data 

As organizations grow, so do the users and data. There is a huge difference between having vast amounts of data and having high-quality centralized data that provide useful insights, which is important for success. 

According to the Accenture ERP Report 2020, about 40% of CIOs do not find it easy to use customer and enterprise data for decision-making. 

Integrating Infor ERP with other business applications ensures that all information pertaining to customers, orders, sales, shipments, delivery, etc. is accurate, updated, and accessible to everyone.

This helps in building better customer experiences because all departments can access real-time data from a single location, meaning there is no unnecessary waiting time. Additionally, data accuracy and transparency support timely and profitable decision-making. 

Enhanced customer experiences 

Personalization has been the mainstay of better customer experiences. It comes as no surprise that over 75% of the respondents of an Accenture survey state that they are investing hugely in real-time customer engagement. In today’s world, businesses should not just rely on one channel but create an enhanced omnichannel experience. 

With ERP integration, businesses can extract useful insights into customer behavior and preferences to create more personalized customer experiences, gaining a competitive edge.

In fact, many experts believe that businesses that are able to leverage their ERP for intelligent customer engagement will succeed in the years to come.

Types of Infor ERP Integrations

Infor ERP integrations depend on your business needs but here are some common application integrations that you can leverage.


E-commerce integration ensures a seamless connection between Infor ERP and your e-commerce platforms such as Shopify, Magento, BigCommerce, Salesforce Commerce Cloud, and many more.

This helps not only create better customer experiences but also enhance the functionality of your e-commerce store. 


  • Track and make all critical data assets including customers, orders, leads, shipments, taxes, etc. available to your team or all relevant departments. 
  • Ensure real-time inventory updates in both front (e-commerce store) and back (Infor ERP) ends
  • Access to accurate, automated financial audits 
  • Implement customer-specific and dynamic pricing options 

Business intelligence (BI)

BI software provides visibility into an organization’s data and provides information in a format that is easier to understand and visualize. Some widely used BI tools include Tableau, Datapine, Sisense, Power BI, Yellowfin BI, etc. 


  • Share insights with your team, departments, or authorized personnel. 
  • Access advanced reporting options to make the most of your varied data sources.
  • Discover new profitable opportunities and expedite decision-making 

Customer relationship management (CRM)

A CRM  system is especially important for e-commerce companies to manage their customers, leads, as well related information such as purchase history, contact information, etc.

This information is used by the sales and marketing teams to implement communication strategies, etc. Popular CRM software includes Salesforce, Netsuite, Zoho CRM, Microsoft Dynamics, Nimble, LeadSquared, etc. 


  • Exchange data between CRM and Infor ERP seamlessly 
  • Get a complete, 360-degree view of your customers
  • Access all relevant data related to sales, marketing, customers, etc. in one place
  • Use centralized data to create personalized experiences and build relationships with your customers

Project Management (PM)

Infor ERP does include a project management module. However, if you are already using a more complex project management system, then it is a better option to integrate your PM software with Infor ERP. 


  • Visualize your project status in Infor ERP and share information across the teams 
  • Estimate the cost of the project as well as be informed about the progress and updates
  • Determine if the processes or methodologies in place are actually helping your project
  • Encourage outcome ownership and catch hold of problems at earlier stages. 

Electronic Data Interchange (EDI)

EDI allows communication and exchange of intercompany documents/information in a standard format. It is especially crucial for businesses working in the supply chain or dealing with high volumes.

A basic EDI process involves two trading partners between whom a purchase order and an invoice are exchanged. 


  • Reduce costs related to printing, document management, postage, storing, etc. 
  • Shorten the supply chain by connecting order data to the ERP system directly
  • Reduce manual errors and time spent in calculating invoices
  • Improve fulfillment process and hence business cycle speed

Product information management (PIM)

PIM software stores core information or content related to the marketing and selling of any product and plays a key role in e-commerce. Some PIM applications include DCKAP PIM, Akeneo, Plytix, Pimcore, and Syndigo. 


  • Expedite data transfer and the sharing of  product information with distributors
  • Ensure up-to-date stock information and inventory status across multiple platforms or product pages
  • Share the right pricing information with the right customers 
  • Rescue product return rates and improve speed-to-market 

Different Approaches to Infor ERP Integration 

There are different approaches when it comes to Infor ERP integration but the choice depends on various factors including development resources, budget, applications to be integrated, etc. 

Custom integrations using APIs

Many business applications have APIs or application programming interfaces, which define how systems communicate or exchange data with each other. Businesses can also develop their own core integrations wherein the developers need to match the application or software API to the existing Infor ERP.

Although this method offers many advantages in terms of customization it is both resource and time-consuming as developers need to understand every API documentation for building integration manually.

Vendor-built integrations

Such integrations are also known as native or out-of-the-box integrations. Many vendors do provide integration solutions to connect their systems with other applications. For instance, Infor offers its own middleware Infor ION (intelligent open network), which is a part of Infor OS, that supports integration between Infor and other third-party applications.

However, these integrations are relatively inflexible and only include common use cases, which may be a hindrance in case of customization. 

Integration Platform as a Service (iPaaS) or middleware platform

iPaaS or middleware software such as DCKAP Integrator eliminates the need for costly custom integrations or inflexible native integrations. A cloud-based solution, such middleware platforms are low-code, scalable, flexible, supports extensive customization, and saves time and money.

Additionally, an iPaaS helps businesses create workflows that connect different applications without any need for installing hardware. The platform capabilities for the selected solution need to be matched with the business structure and key challenges.

Best Practices for Infor ERP Integration

  • Have a solid integration plan in place with the buy-in from your team and stakeholders. When working on the plan, figure out why you need integration, what information or data you want to exchange, the current gaps, etc. It is advised to map your use cases and the frequency. Make sure to also consider edge cases. 
  • Be prepared for changes in routine processes and keep your employees, colleagues, and management informed. Transparent communication is a must during the integration project. 
  • Follow good data management practices for smooth integration. Make sure your data is clean, normalized, and validated, removing any duplication. Identify who has access to which data and take appropriate measures for personal data security. 

Why Choose DCKAP Integrator for Infor Integration

DCKAP Integrator helps you control the flow of data between different systems and applications without any programming or development efforts. With no manual synchronization, you save money and time to focus on driving your business to success.

Here’s why DCKAP Integrator is the preferred middleware when it comes to Infor integration:

  • Connect Infor ERP with a wide range of applications including CRM, e-commerce, shipping, BI, etc. 
  • Verify your integration connection with just one click
  • Get complete control over custom-field mapping for data flow. Also, explore batch and dynamics sync options.
  • Ensure faster integration with pre-built integrations using plug-ins
  • Get real-time alerts for any integration failures 
  • Get regular feature upgrades and much more!

To know more about DCKAP Integrator and how we have successfully helped distributors get the most of an Infor integration, get in touch with us today! 

Aaron Pallares

Aaron Pallares is a Solution Consultant and an Account Manager at DCKAP. A Certified ScrumMaster and an expert on the DCKAP Integrator, he enjoys providing clients with in-depth analysis of digital architecture. He always looks into previously held, existing, and new digital best practices. He delights in better understanding the psychology of digital architecture, its interactions with businesses, and forward trends. He is a self-proclaimed, “forever student” of digital practices. When he is not working, he watches a movie or reads books about human interactions and the tech world.

More posts by Aaron Pallares