Frequently Asked Questions

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About DCKAP Integrator

What exactly is DCKAP Integrator?

DCKAP Integrator is an Enterprise ERP integration platform with unlimited potential to connect, sync and automate your ERP, eCommerce, and CRM applications in one place. Consider DCKAP Integrator as a plug & play integration solution delivered on the cloud that helps your applications talk to each other. DCKAP Integrator offers a robust and flexible system to enable your development team to run integrations efficiently, thereby eliminating the manual errors and lead time.

What is iPaas? Is DCKAP Integrator an iPaaS?

iPaaS [Integration Platform as a Service] is a cloud-based service that connects all your applications residing in the on-premises or cloud. With iPaaS, you can use a single cloud platform to deploy your systems in different environments without installing any hardware. And yes, DCKAP Integrator is an iPaaS solution.

Why should I choose DCKAP Integrator instead of building my own integration system?

Building an integration system on your own requires a huge amount of time and money. DCKAP Integrator is an integration platform with pre-built connectors through which you bring down your monthly spending and trim down your overall timeline. First, when you’re on the cloud, you don’t have to worry about hosting. Second, we offer a wide range of support throughout most of the ERP systems and eCommerce platforms and, even if you switch applications in the future, we will take care of your integrations so you can focus on the business.

How long will it take to setup your integration using DCKAP Integrator?

It depends on three factors, the number of data points you need to integrate, the level of customizations that have to be made per your business requirements, and whether or not you need a customized API to integrate your platforms. Apart from that, for a basic integration with no customizations, it takes around six weeks.

Do you offer customized solutions for our integration?

Yes, we do. We understand that every business requirement is different and unique. Thereby, we can implement any degree of customization for your integration to delight you. Talk to us to know more about this, by Scheduling a Demo or sending an email to info@dckap.com.

What are the few instances of customization in application integration?

Customizations can be:

  • Change Requests – Any change in the integration setup, new systems to integrate, new data points/pipes to be connected.
  • Custom API for Applications: Integration requirements can be complex. All platform native APIs will not be able to incorporate your complete set of needs to connect to that system from an external source. In that case, DCKAP Integrator can develop a custom API for the specific application to connect.

How does DCKAP Integrator differ from other Integration solution providers/connectors?

Simplicity & Scalability. Personal, attentive, responsive support. Timely, affordable customizations

  • We design and code our entire application focused mainly on usability and scalability. You wouldn’t need any of your developer support as our Integration experts will have the integrations set up and maintained for you.
  • We provide a simple elegant intuitive interface that helps you set up integration flows and implement all business logic, just through a simple drag & drop feature, and no hard coding is needed. You can save money & time and focus on your business feature improvements instead of facing integration-related problems.

What all business applications can we integrate using DCKAP Integrator?

DCKAP Integrator is an iPaaS platform that can connect any number and type of business applications ranging from ERP, eCommerce, CRM, EDI, databases and much more. Let us know what your integration requirement is and what systems you want to have integrated.

How does DCKAP Integrator integrate your business applications?

DCKAP Integrator sets up your integration in a simple and straightforward process by designing the overall integration flow which includes the ‘when’ and ‘how’ the API calls should be done, what the pipes are to connect between systems, in what format, and logic & schedule should the data get transferred between them. A short DCKAP Integrator demo with one of our integration experts, at your convenient time, will help you understand the process more clearly.

What are some of the most sought out integration features that DCKAP Integrator provides?

As a comprehensive iPaaS platform in the marketplace, DCKAP Integrator offers multi-platform integration, real-time data synchronization, plug & play integration, advanced flow builder, advanced mapping & modifiers, detailed transaction logging, and much more.

Do you have a partner program? If yes, can you describe it briefly?

Yes. DCKAP Integrator has an exclusive integration partner program for vendors of ERP, eCommerce, CRM, EDI, or any other software type. We have partnered with leading businesses such as Oracle, DDI Systems, Magento, Shopify, BigCommerce and much more.. If you are a software vendor and want to learn more about our partner program and how it benefits you and your customers, and/or become a partner with DCKAP Integrator, visit our partner page.

Who can use DCKAP Integrator? What industries do you serve?

B2B Manufacturers and Distributors can use DCKAP Integrator to solve their integration challenges. Our services span across various verticals wherever integration is required.

Can you mention some of the leading platforms DCKAP Integrator provides integration for?

DCKAP Integrator can provide integration for industry leading platforms, listed below (but not limited to):

ERP Software: Oracle ERP, Oracle Netsuite, Microsoft Dynamics 365, SAP Business One, Distribution One, Epicor Prophet 21, Epicor Eclipse, Sage Business Cloud, DDI Inform ERP, Bright Pearl, Peoplesoft, Odoo, Infor.

eCommerce Platforms:  Magento, BigCommerce, Shopify, SAP Commerce Cloud (SAP Hybris), Salesforce Commerce Cloud.

CRM Applications: Microsoft Dynamics CRM, Salesforce, Hubspot CRM, Zoho CRM, Freshsales, Pipedrive

Integration

Why should you take advantage of eCommerce ERP Integration?

Having an ecommerce platform at your front end provides all necessary features like customization, multi-channel selling, product personalization, PWA, bulk order support, mobile-first implementation and so on. ERP is the software that provides full-fledged solution for back office operations such as product management, supply chain management, customer relationship management, sales management, eCommerce solution, and even more. So, eCommerce ERP Integration combines the features of both these front-end and back-end platforms and provides a multifold benefit for your company.

Do I need to allocate developers from my side to implement eCommerce ERP Integration?

No. You don’t have to allocate any resources from your side to implement eCommerce ERP Integration. Just Schedule a Demo with our integration experts and let us know your integration requirements for the eCommerce ERP Integration and we will employ our integration experts to have it set up for you.

How will you benefit by using DCKAP Integrator for your eCommerce ERP Integration?

DCKAP Integrator is a middleware that can integrate multiple systems, be it ERP, eCommerce, CRM, EDI and much more. DCKAP Integrator provides options for incorporating Advanced Mapping & Modifiers, Advanced Logging, and offers Birds-Eye view Metrics. DCKAP Integrator differentiates as a middleware through its:

  • Speed: Implement eCommerce ERP Integration in just six weeks time.
  • DCKAP Integrator Custom API: The native API(s) provided by certain ERP and/or Ecommerce platforms might not be able to fully accommodate all your complex business integration needs. In that case, DCKAP Integrator provides a fully developed custom API for the ERP and/or Ecommerce that provides a viable alternative to their native API(s).
  • Seamless Support: Our expert team is here 24*7 to provide all the support you in integrating ERP and Ecommerce, before, during and for maintenance after integration.
  • Easy-to-Use Interface: DCKAP Integrator iPaaS interface for integration is designed with the utmost care, for your teams to easily use and design integration flows.

How much will it cost to implement eCommerce ERP Integration using DCKAP Integrator?

You will be charged a one-time implementation fee for setting up your eCommerce ERP Integration. Apart from this, you will also have a recurring fee (i.e.): Licensing fee for DCKAP Integrator to be paid on a yearly basis. The exact chargeable amount (implementation and licensing) depends on individual teams’ requirements, in terms of level of customization and add ons to be implemented as part of the integration.

How do I get started with eCommerce ERP Integration?

All you have to do is to schedule a Free One-on-One demo with our experts at your convenient date and time. Get complete guidance on the step-by-step process and the benefits of eCommerce ERP Integration when using DCKAP Integrator.

Pricing

How do I choose a plan that fits my needs?

Choosing a plan depends on your integration requirements, your team size and several other factors. In general, we have 3 plans: Standard, Premium & Enterprise.

  • Standard is for small teams, startups and/or teams making the first shift from manual to automated cloud integration with minimal systems.
  • Premium is for mid sized teams and/or companies looking to improve their workflow efficiency using integration with a handful of applications to integrate.
  • Enterprise is for large companies and enterprises with advanced integration requirements and substantial business applications to integrate with.

What are the records?

A record is an entity that can be a customer/order or anything that is ready to flow between the integrated systems. This can be anything in the CRUD (Create, Read Update, Delete) process.

What are sub accounts and user access levels?

Sub accounts consist of the number of users you want to provide access to the DCKAP Integrator dashboard. User access levels indicate which integration modules each and every user has access to in DCKAP Integrator. You can customize user access for every user and module level.

What do you mean by a project?

A project is a single entity comprised of applications that a company needs to integrate (ERP, eCommerce, CRM), through the entire integration flow and set up.

What do you mean by a system?

A system is a single software or a single instance of a software, and there are multiple instances of software in various environments depending on their processes.

Can you give an example of how projects and systems can be grouped for integration?

A client has an ERP and eCommerce platform, each in both the development environment and production environment. There are four systems in this case. Grouping systems into projects depends on your requirements. Here, in this case, you can either have one project with two integrations (one for dev instances and one for production instances) or two different projects, each having integrated systems under development and production environments respectively.

What do you mean by pipes?

A pipe is a separate module or data point that is managed within a system. E.g. Customers, Orders, Inventory, and Pricing are all different pipes. Configuring pipes mean integrating similar pipes and transferring data between the two systems that you wish to integrate.

What do you mean by Flow Builder?

A flow builder is an intuitive feature in DCKAP Integrator that helps you to set up the complete flow of your integration, in terms of when the APIs should be called, what pipes should be included, along with the data mapping and modifiers that should be executed, and when the data transfer should happen (on a schedule or in real time). Using DCKAP Integrator flow builder, you can easily set up your integration flows, with a simple drag and drop feature, and without any developer support (Since our team will set up the entire integration for you and deliver it to you).

What do you mean by mapping and modifiers?

Mapping is defining which data field in system A pipe A should connect with which data field in system B pipe B for data transfer. For example, the customer name field in eCommerce should be connected with the corresponding customer name field in ERP.

Modifiers are the actual logic based on which you need all of your data to be processed before transfer. For example, First Name and Last Name field values in Ecommerce should concatenate before passing on to the Customer Name field value in ERP.

What is an API Call?

If DCKAP Integrator is a bridge between two applications, API (Application Processing Interface) acts as the gateway for each of the application, for it to communicate with an external system or environment. For any CRUD (Create, Read, Update, Delete) operation that should be performed on the system from an external entity (external application, in case of system integration), the systems’ API needs to be called before data can be transferred.

What is the difference between real-time integration and automatic scheduling?

Real-time integration implies data synchronization between the integrated systems as soon as the data gets created, modified or deleted in one of the systems. This is especially important in scenarios such as inventory data updation between systems where the systems should reflect accurate real time stock levels.

Automatic scheduling is the feature that lets you setup schedule (time) and frequency for data sync between systems. Unlike real-time integration, the data transfer between systems happen on a set schedule.

What are the minimum threshold, parallel processing, failure record reprocessing?

Minimum threshold is the maximum frequency duration (depending on the plan you subscribe to) between which you can set up data to transfer between the integrated systems.

Parallel processing enables multiple users to execute data transfers they had separately set up or multiple pipes to communicate data simultaneously, instead of one after the other, helping you save data transfer time and speed up the process.

Failure record reprocessing indicates the number of reattempts DCKAP Integrator will make in case a data transfer fails (depends on your DCKAP Integrator plan).

What are logs debugging?

Logs are records of each transaction or interaction between two systems in detail. DCKAP Integrator has a salient feature of debugging logs in detail in case of a transfer failure, enabling you to troubleshoot exactly in which step the transaction failed, and how you can rectify the same.

What is the DCKAP Integrator pricing model?

The DCKAP Integrator pricing is custom to your requirements (whether basic integration or customization needs) and the plan you choose. On a broader perspective, our pricing is split into three levels:

Implementation Cost: A one time upfront payment to set up and make your integration live.

Annual Licensing Cost: An annual DCKAP Integrator licensing cost to renew and keep your integration setup running in DCKAP Integrator.

Additional costs: For customizations/change requests mentioned above.

To know how much you will be priced for the plan you choose and your integration needs, Schedule a free one-on-one demo with our integration experts.

Where do you host and handle the data, do you have downtime?

DCKAP Integrator is hosted on AWS and we’ve taken several measures to ensure continued services across various regions. We strive towards zero downtime and have taken the necessary steps for the deployments. We constantly monitor the performance and ensure your data is safe and secure with us. The product is built for scalability, and rest assured our integration services grow along with your business.

Do you offer custom integration solutions if there is a unique business need?

Yes! DCKAP Integrator is designed to be completely flexible and scalable. We understand that every business has unique challenges, and sometimes our plans may not be the right fit for your integration requirements. In instances like this, we offer tailor-made, custom plans based on the type of systems/applications you’re looking to integrate.

What happens to my data if I cancel the subscription?

We help you to export any data if you would like to cancel the DCKAP Integrator subscription. All your sensitive data will be deleted based on your plan’s retention period.

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