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Frequently Asked Questions
What is the DCKAP Integrator?
DCKAP Integrator is an Enterprise ERP integration platform with the unlimited potential to connect, sync and automate your ERP, eCommerce, and CRM applications in one place.
The DCKAP Integrator is more than a plug & play integration solution. It is capable of delivering customized integrations over the cloud that helps your applications talk to each other in a secure manner. With a robust automated middleware in place, we thereby eliminate manual work that is prone to errors and save on lead time.
What is iPaas? Is DCKAP Integrator an iPaaS?
iPaaS [Integration Platform as a Service] is a cloud-based service that connects all your applications residing on-premise or on the cloud within your organization. With a resilient iPaaS solution such as the DCKAP Integrator, you can use a single cloud platform to integrate your systems within different environments without installing any hardware. To learn more, click here.
Why should I choose DCKAP Integrator instead of building my own integrations?
Building an integration between your systems, on your own, requires a huge amount of investment within your organization in terms of time, money and resources. Choosing the DCKAP Integrator, which is an integration platform with pre-built connectors via APIs, will reap you the near-instant benefits of reducing your organizations monthly spending and the overall timeline to have an automated solution in place. But wait, there’s more – first, when you’re on a Cloud-based solution, you don’t have to worry about hosting and second, we offer a wide range of support throughout a majority of the top tier ERP systems, eCommerce platforms, CRMs, and even if you switch applications in the future, DCKAP will take care of your integration upgrades so you can focus on the business.
How long does it take to set up an integration using DCKAP Integrator?
With a Standardized request from a Distribution company to connect an ERP platform with an eCommerce or CRM, takes an average of 6 [six] weeks. However, since the DCKAP Integrator pushes the boundaries of customization and catering towards the data management goals within your organization, the tailored requests will depends on 3 factors:
- The number of data points you need to integrate
- The level of customizations that have to be made per your business requirements
- Whether there is a need for customized API(s) to integrate your platforms.
Talk to us to learn more
Does DCKAP offer customized solutions for integration needs?
Yes, we do. We understand that every business requirement and need is unique. Thereby, we can implement a flexible degree of customization to better manage and automate the data within your business. Talk to us to know more about this, by Scheduling a Demo or sending an email to email@example.com.
How does DCKAP Integrator differ from other Integration solution providers/connectors?
Simplicity & Scalability. Personalized, Attentive, Responsive & Timely Support, and Affordable Customizations
- We design and code our entire application focused mainly on usability and scalability. You wouldn’t need any of your developer support as our Integration experts will have the integrations set up and maintained for you.
- We provide a simple elegant intuitive interface that helps you set up integration flows and implement all business logic, just through a simple drag & drop feature, and no hard coding is needed. You can save money & time and focus on your business feature improvements instead of facing integration-related problems.
Why should you take advantage of eCommerce-ERP Integration today?
Having an eCommerce platform that connects to your valued customers is built with necessary features such as multi-channel selling, product personalization, PWA, bulk order support, mobile-first implementation and the list goes on. The ERP platform within your Organization provides a full-fledged solution space for back office operations such as product management, supply chain management, customer relationship management, sales management, eCommerce solution, and even more. Hence, an eCommerce-ERP Integration connects the best of both worlds between the platforms and provides an automated, multifold benefit for your company.
What business applications can we integrate using DCKAP Integrator?
DCKAP Integrator, as an iPaaS platform, can connect any number and type of business applications ranging from ERP, eCommerce, CRM, EDI, databases and much more. Let us know what your integration requirement is and what systems you want to have integrated.
What are some of the most sought out integration features that DCKAP Integrator provides?
As a comprehensive iPaaS platform in the marketplace, DCKAP Integrator offers multi-platform integration, real-time data synchronization, plug & play integration, advanced flow builder, advanced mapping & modifiers, detailed transaction logging, and much more.
What is the DCKAP Integrator pricing model?
The DCKAP Integrator pricing is custom to your requirements (whether basic integration or customization needs) and the plan you choose. On a broader perspective, our pricing is split into three levels:
Implementation Cost: A one time upfront payment to set up and make your integration live.
Annual Licensing Cost: An annual DCKAP Integrator licensing cost to renew and keep your integration setup running in DCKAP Integrator.
Support / Maintenance Cost: For customizations/change requests mentioned above.
To know how much you will be priced for the plan you choose and your integration needs, Schedule a free one-on-one demo with our integration experts.
How do I choose a plan that fits my needs?
Choosing a plan depends on your integration requirements, your team size and several other factors. In general, we have 3 plans: Standard, Premium & Enterprise.
- Standard is for small teams, startups and/or teams making the first shift from manual to automated cloud integration with minimal systems.
- Premium is for mid sized teams and/or companies looking to improve their workflow efficiency using integration with a handful of applications to integrate.
- Enterprise is for large companies and enterprises with advanced integration requirements and substantial business applications to integrate with.
How do I get started with eCommerce ERP Integration?
All you have to do is to schedule a Free One-on-One demo with our experts at your convenient date and time. Get complete guidance on the step-by-step process and the benefits of eCommerce ERP Integration when using DCKAP Integrator.
How does DCKAP Integrator integrate your business applications?
DCKAP Integrator sets up your system integrations in a simple and straightforward process by designing the overall integration data flow which includes the ‘when’ and ‘how’ the API calls should be done to send & receive data between the systems. The “pipes” [data connections] are built to connect between your systems, in the tailored format, logic and time schedule to synchronize the data.
A short DCKAP Integrator demo with one of our integration experts, at your convenient time, will help you understand the process more clearly.
Who can use the DCKAP Integrator? What industries do you serve?
B2B Manufacturers and Distributors love the DCKAP Integrator! The DCKAP Integrator solves their integration challenges with the large amounts of Customer Accounts and Sales Data that are being maintained. Our services also span across various verticals wherever an integration is required.
Does DCKAP have a partner program? If yes, can you describe it briefly?
Yes. DCKAP Integrator has exclusive integration partnership programs with a variety of recognized and certified vendors within the ERP, eCommerce, CRM, EDI platforms.
We are partnered with leading businesses such as Oracle, DDI Systems, Magento, Shopify, BigCommerce and much more.. If you are a software vendor and want to learn more about our partner program and how it benefits you and your customers, and/or become a partner with DCKAP Integrator, visit our partner page.
Do I need to allocate developers / technical resources on behalf of my organization when implementing an eCommerce ERP Integration?
Not necessary. The developers & technical resources are a nice-to-have within your organization when it comes to Standard integrations. Otherwise, it would be beneficial to have a technical representation from your organization when tailored requests are made, to ensure clarity, transparency and assurance when the integrations are built to your organization’s needs.
Schedule a Demo to talk to one of our integration experts and let us know your integration requirements for the eCommerce ERP Integration and DCKAP will employ the in-house specialists to have the integrations set up for your organization.
How will you benefit by using DCKAP Integrator for an eCommerce-ERP Integration?
DCKAP Integrator is a middleware that can integrate multiple systems, be it ERP, eCommerce, CRM, EDI and much more. DCKAP Integrator provides options for incorporating Advanced Mapping & Modifiers, Advanced Logging, and offers Birds-Eye view Metrics. DCKAP Integrator differentiates as a middleware through its:
- Speed: Implement eCommerce ERP Integration in a reasonably minimal timeframe [starts at 6 weeks].
- DCKAP Integrator Custom API: The native API(s) provided by certain ERP and/or Ecommerce platforms might not be able to fully accommodate all your complex business integration needs. In that case, DCKAP Integrator provides a fully developed custom API for the ERP and/or Ecommerce that provides a viable alternative to their native API(s).
- Seamless Support: Our expert team is here to provide all the support you need in integrating ERP and Ecommerce, before, during and for maintenance after integration.
- Easy-to-Use Interface: DCKAP Integrator iPaaS interface for integration is designed with the utmost care, for your teams to easily use and design integration flows.
Do you offer custom integration solutions if there is a unique business need?
Yes! DCKAP Integrator is designed to be completely flexible and scalable. We understand that every business has unique challenges, and sometimes our plans may not be the right fit for your integration requirements. In instances like this, we offer tailor-made, custom plans based on the type of systems/applications you’re looking to integrate.
Where do you host and handle the data, do you have downtime?
DCKAP Integrator is hosted on AWS [Amazon Web Services] platform and we’ve taken several measures to ensure continued services across various regions. We strive towards zero downtime and have taken the necessary steps for the deployments. We constantly monitor the performance and ensure your data is safe and secure with us. The product is built for scalability, and rest assured our integration services grow along with your business.
What happens to my data if I cancel the subscription?
We help you to export any data if you would like to cancel the DCKAP Integrator subscription. All your sensitive data will be deleted based on your plan’s retention period.
What do you mean by an integration project?
An integration project is a single entity composed of applications that a company needs to integrate (ERP, eCommerce, CRM), through the entire integration flow and setup.
What do you mean by a system?
A system is a single software or a single instance of a software. There are multiple instances of software in various environments depending on their processes.
What is an API Call?
If DCKAP Integrator is a bridge between two applications, API (Application Processing Interface) acts as the gateway for each of the applications, for it to communicate with an external system or environment. For any CRUD (Create, Read, Update, Delete) operation that should be performed on the system from an external entity (external application, in case of system integration), the systems’ API needs to be called before data can be transferred.
What are data records?
A record is an entity that can be a customer/order or anything that is ready to flow between the integrated systems. This can be anything in the CRUD (Create, Read, Update, Delete) process.
What do you mean by pipes?
A pipe is a separate module or data point that is managed within a system. E.g. Customers, Orders, Inventory, and Pricing are all different pipes. Configuring pipes means integrating similar pipes and transferring data between the two systems that you wish to integrate.
What do you mean by mapping and modifiers?
Mapping is defining which data field in system A pipe A should connect with which data field in system B pipe B for data transfer. For example, the customer name field in eCommerce should be connected with the corresponding customer name field in ERP.
Modifiers are the actual logic based on which you need all of your data to be processed before transfer. For example, First Name and Last Name field values in Ecommerce should concatenate before passing on to the Customer Name field value in ERP.
What do you mean by Flow Builder?
A flow builder is an intuitive feature in DCKAP Integrator that helps you to set up the complete flow of your integration, in terms of when the APIs should be called, what pipes should be included, along with the data mapping and modifiers that should be executed, and when the data transfer should happen (on a schedule or in real-time). Using DCKAP Integrator flow builder, you can easily set up your integration flows, with a simple drag-and-drop feature, and without any developer support (Since our team will set up the entire integration for you and deliver it to you).
What are sub accounts and user access levels within the DCKAP Integrator?
Sub accounts consist of the number of users you want to provide access to the DCKAP Integrator dashboard. User access levels indicate which integration modules each and every user has access to in DCKAP Integrator. You can customize user access for every user and module level.
Can you give an example of how projects and systems can be grouped for integration?
A client has an ERP and eCommerce platform, each in both the development environment and production environment. There are four systems in this case. Grouping systems into projects depends on your requirements. Here, in this case, you can either have one project with two integrations (one for dev instances and one for production instances) or two different projects, each having integrated systems under development and production environments respectively.
What is the difference between real-time integration and automatic scheduling?
Real-time integration implies data synchronization between the integrated systems as soon as the data gets created, modified, or deleted in one of the systems. This is especially important in scenarios such as inventory data updation between systems where the systems should reflect accurate real-time stock levels.
Automatic scheduling is the feature that lets you set up schedules (time) and frequency for data sync between systems. Unlike real-time integration, the data transfer between systems happens on a set schedule.
What are the minimum threshold, parallel processing, and failure record reprocessing?
The minimum threshold is the maximum frequency duration (depending on the plan you subscribe to) between which you can set up data to transfer between the integrated systems.
Parallel processing enables multiple users to execute data transfers they had separately set up or multiple pipes to communicate data simultaneously, instead of one after the other, helping you save data transfer time and speed up the process.
Failure record reprocessing indicates the number of reattempts DCKAP Integrator will make in case a data transfer fails (depending on your DCKAP Integrator plan).
What are logs debugging?
Logs are records of each transaction or interaction between two systems in detail. DCKAP Integrator has a salient feature of debugging logs in detail in case of a transfer failure, enabling you to troubleshoot exactly in which step the transaction failed, and how you can rectify the same.