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Why Use An Integration Platform? [+ 10 Avoidable Risks]

Kirtika Bhattacharya
September 15, 2023 |
Why use an integration platform - DCKAP Integrator

An integration platform is like a central hub that connects different software and systems so they can work together smoothly. It makes it easier to share and use data between them.

Integration platforms bridge the gaps businesses face, enabling seamless collaboration between various applications. They connect, exchange data, and regulate workflows using APIs and webhooks. 

In this blog, we will take a closer look at different integration types and various reasons for utilizing an integration platform and help you determine the right choice for your business. 

How Do API and Webhooks Facilitate Integration?

APIs (Application Programming Interfaces) and webhooks play pivotal roles in facilitating integration between various software applications:

APIs (Application Programming Interfaces)

APIs are sets of rules and protocols that enable one software application to interact with and request data or services from another. They act as intermediaries, allowing applications to communicate and share information in a standardized manner.

A single, standardized application programming interface that offers access to various functions or data sources within a system or across multiple systems is called a unified API.

By providing a defined structure for requests and responses, API integration platform makes it possible for different systems to exchange data seamlessly. Businesses can use APIs to pull data from one application and push it into another, ensuring real-time synchronization and efficient data sharing.


Webhooks are HTTP callbacks or user-defined HTTP endpoints that enable one application to notify or trigger events in another. Unlike APIs, which involve a request-response model initiated by the client application, webhooks initiate communication from the server application when specific events occur. 

This means that when a predefined event happens in one application (e.g., a new customer registration), it can automatically send a notification or data payload to another application (e.g., a CRM system).

Webhooks are valuable for real-time updates and event-driven integrations, as they eliminate the need for continuous polling by the receiving application.

Together, APIs and webhooks form the foundation for modern software integrations, allowing businesses to create interconnected ecosystems of applications that share data, automate processes, and enhance operational efficiency.

Let’s get started on understanding why use an integration platform.

Related reads: Decoding API Integration [with Types, Use Cases & FAQs]

10 Business Challenges Without Integration Platforms

As a decision-maker in a business, you may have asked yourself, “Why use an integration platform?”, “What is the need for it”, “What is it that I can’t achieve without an integration platform or Cloud Integration Tools ?”

Here are 10 challenges that business risk when not using an integration platform:

1. Data Silos

Without integration platforms, Data is scattered across different systems, creating isolated data silos. 

This isolation makes it challenging to access and share data across the organization. As a result, decision-makers lack a comprehensive view of critical information, leading to missed opportunities and potential errors.

2. Manual Data Entry

In the absence of integration platforms, employees often resort to manual data entry. 

These manual processes are time-consuming and prone to human errors, as every inch of data needs to be manually transferred from one system to another. Such errors can lead to data inconsistencies and operational inefficiencies.

3. Inefficient Workflows

In businesses without integration, workflows tend to be fragmented and disjointed. Data doesn’t flow seamlessly from one department or system to another. 

Employees may need to duplicate efforts, enter data multiple times, or switch between different applications, slowing down processes and reducing productivity.

This fragmentation can result in bottlenecks, delays, and increased operational costs as employees spend more time coordinating tasks across disconnected systems.

4. Limited Automation

Data Integration platforms play a crucial role in automating repetitive tasks and processes. In the absence of integration platforms, automation is limited, as systems cannot easily communicate and trigger actions.

Businesses miss out on the benefits of automation, such as cost savings and increased efficiency. Repetitive tasks that could be automated continue to be done manually.

5. Lack of Real-Time Information

Without integration, data updates are often not in real-time. Systems may operate on separate schedules for data synchronization.

As a result, decision-makers may base their actions on outdated information, which can lead to poor choices and missed opportunities. Real-time data is crucial for responding swiftly to changing conditions.

6. Difficulty in Scaling

As businesses grow and diversify, their IT ecosystems become more complex. Without integration platforms, managing multiple disconnected systems can become a nightmare for IT departments. Scaling up becomes challenging because each new component must be manually integrated.

This complexity results in higher IT costs, longer project timelines, and difficulties in adapting to changing business needs. Scaling becomes a hindrance rather than an opportunity. 

7. Customer Frustration

In customer-centric industries, customers expect quick and accurate responses. Disconnected systems can lead to customer frustration. Support teams are required to be available 24/7 which leads to overutilization of resources while having a negative impression from customers.

Delays in responses, order processing, inaccurate information, and inconsistent customer experiences can erode trust and result in lost business opportunities.

8. Security Risks

Inadequate integration can introduce security risks as sensitive information is dispersed across various systems.

Data may be exposed to vulnerabilities when transmitted between systems or stored in disparate locations. Without a centralized security framework, data management and data monitoring can become complex.

9. Higher IT Costs

Managing multiple disconnected systems often leads to higher IT maintenance and support costs. 

Organizations need to allocate resources to maintain, update, and troubleshoot each system separately, which can strain the IT budget.

10. Competitive Disadvantage

In today’s fast-paced business environment, companies that do not leverage integration may find themselves at a competitive disadvantage. 

Integration enables agility, faster decision-making, and a better customer experience. Competitors who embrace integration are often more efficient and responsive, giving them a distinct advantage in the market.

Advantages of Using The Right Integration Platform

  • Data Centralization: Integration platforms can aggregate and centralize data from various sources, creating a single source of truth. This ensures big data consistency, accuracy, and accessibility, allowing end-users to rely on up-to-date information for strategic planning and day-to-day operations.

  • Automation and Workflow Optimization: Integration platforms automate data transfer and workflow processes, connecting disparate systems seamlessly. This reduces manual intervention, minimizes errors, and accelerates business processes. Employees can focus on value-added tasks, improving productivity and efficiency.

  • Real-Time Data Synchronization: Integration platforms enable real-time data synchronization between systems, ensuring that data is always current. Decision-makers have access to the most recent data, enabling them to make informed choices promptly. This agility is crucial in fast-paced industries.

  • Scalability and Flexibility: Integration platforms are designed to scale with business growth and adapt to changing needs. Businesses can easily add new integrations or components without the need for extensive custom coding, reducing IT complexity and costs.

  • Enhanced Customer Experiences: Integration platforms enable businesses to provide seamless and personalized customer experiences by connecting customer-facing systems. Customers receive quicker responses and tailored services, leading to higher satisfaction, loyalty, and a competitive edge.

  • Data Security and Compliance: Integration platforms often come with built-in security features, encryption, and compliance tools. Businesses can better safeguard sensitive data, reduce the risk of data breaches, and ensure compliance with industry regulations and standards.

  • Cost Reduction: Integration platforms streamline operations and reduce IT overhead by eliminating the need for custom integration projects. Businesses save resources, time, and money, allowing them to allocate resources to more strategic initiatives and innovation.

  • Competitive Advantage: Integration platforms empower businesses to respond quickly to market changes and customer demands, driving innovation. Companies gain a competitive edge by being more agile, efficient, and customer-centric, which is vital in staying ahead in today’s dynamic business landscape.

  • Easier Vendor Selection: Integration platforms provide a standardized way to connect with third-party vendors and services. Businesses can choose from different vendors and services, knowing that integration will be smoother and less resource-intensive.

  • Improved Collaboration: Integration platforms facilitate collaboration by connecting different departments and teams. This leads to better communication, sharing of insights, and collaborative decision-making, ultimately driving business success.

Types of Integration Platforms

The types of integration platforms cater to different integration needs and use cases. The choice of platform depends on factors like the organization’s IT infrastructure, scalability requirements, budget, and the specific nature of the integration projects. Here are the types of integration platforms.

Cloud-based Integration Platforms

Cloud-based integration platforms operate in the cloud and facilitate the connection of various software applications and systems over the Internet. They offer scalability, flexibility, and cost-efficiency.

For example, A distribution company might use a cloud-based integration platform like DCKAP integrator to link its order management system with its logistics and inventory systems. This enables users with real-time tracking of inventory levels, order processing, and delivery updates, improving overall operational efficiency.

On-Premises Integration Platforms

On-premises integration platforms are installed and operated within a company’s physical infrastructure. They provide complete control over integration processes but may require higher initial investment and maintenance.

For example, A distribution company with stringent data security requirements may opt for an on-premises integration solution like MuleSoft’s Anypoint Platform. This would allow them to integrate their internal systems, such as ERP and CRM while maintaining complete control over big data access and security.

Hybrid Integration Platforms

Hybrid integration platforms combine both cloud-based and on-premises solutions, offering flexibility and allowing organizations to leverage the advantages of both approaches. This is particularly useful for businesses with a mix of cloud and on-premises applications.

For example, A distribution company that uses both cloud-based applications for order processing and on-premises software for inventory management might employ Dell Boomi’s hybrid integration platform. This would enable seamless communication between cloud apps and on-premises systems, ensuring accurate inventory updates and order fulfillment. Also have a look at Hybrid Integration Platfrom vs IPaaS solution guide

Related reads: Top 7 Seamless Integrations for Wholesale Distributors – (Types & Solutions)

How DCKAP Stands Out as the Top Integration Platform for Distributors

DCKAP Integrator is the best integration platform for distributors seeking seamless connectivity, automation, and data synchronization across their various systems. 

Choosing DCKAP Integrator, an iPaaS (Integration platform-as-a-service) solution built for distributors, can positively impact operations, decision-making and customer experience. It comes with pre-built connectors through APIs (application programming interface), which means it can quickly connect your different software systems. It is also popular for being easy-to-use while being a robust tool offering limitless integration.

Here’s why DCKAP Integrator is a standout solution for distributors:

Comprehensive Integration

DCKAP Integrator connects and synchronizes data between essential business systems, including ERP, eCommerce, CRM, PIM, EDI databases, 3PL, and more. This eliminates the need for businesses to constantly switch between different platforms, providing a unified experience.

ERP Compatibility

DCKAP Integrator is compatible with popular distributor ERPs such as Oracle Netsuite, Epicor Prophet 21, DDI Inform, Infor, Distribution One, Microsoft Dynamics 365, Sage, and many others. This wide range of ERP support ensures that businesses can integrate their systems, regardless of their existing infrastructure.

Simplicity and Ease of Use

DCKAP focuses on building simple and user-friendly integrations. This means that businesses can efficiently set up and manage their integrations without requiring extensive machine learning or technical expertise.

Elimination of Data Silos

DCKAP Integrator’s capability to access, manage, and standardize data from various sources helps businesses eliminate data silos. This ensures that consistent and high-quality data is available across the organization, leading to better decision-making.

Bidirectional Data Flow

The platform enables automatic bidirectional data transfers, allowing data to flow seamlessly between systems in real-time. This feature streamlines operations, improves efficiency, and provides valuable real-time insights.

Single Source of Truth

By removing data silos and ensuring consistent data, DCKAP Integrator helps businesses achieve a single source of truth for customer insights. This unified data source enhances accuracy and enables a more complete understanding of customer behavior and preferences.


DCKAP Integrator offers a scalable architecture, meaning it can grow and adapt alongside your business. As your organization evolves and incorporates new systems and technologies, the platform remains flexible and capable of accommodating these changes.

DCKAP Integrator is a standout integration platform due to its ability to connect various systems, its compatibility with popular ERPs, and its focus on simplicity and ease of use. 

This solution is well-suited for business users looking to maximize efficiency, profitability, and the consistency of customer experiences across their sales channels. Don’t believe it? Give it a try. Sign up for the demo today and give your business the best gift ever.


What is integration?

The integration process refers to combining or connecting different systems, applications, or components to work together seamlessly. It enables the exchange of data and functionality between disparate technologies to improve efficiency and streamline processes.

What is API integration?

API integration involves connecting different software applications and systems through their application programming interfaces (APIs) to enable data sharing and functionality. The choice of the best API integration platform depends on specific business needs and requirements. However, one of the best API integration platforms for distributors is the DCKAP Integrator.

Why use an integration platform?

Integration is vital for businesses because it allows them to streamline operations, improve efficiency, and enhance decision-making. It ensures that data is synchronized across systems, reducing errors and manual data entry.

Is an integration platform suitable for small businesses?

Yes, integration platforms are suitable for businesses of all sizes. They can be scaled to meet the specific needs and budget constraints of small businesses, helping them compete more effectively in the digital landscape.

What is an embedded integration platform?

An embedded integration platform is a software solution that allows organizations to seamlessly incorporate integration capabilities into their own applications or services. It enables applications to connect and share data with other systems, both within and outside the organization.

What is an iPaaS platform?

iPaaS, or Integration Platform as a Service, is a cloud-based platform that facilitates the integration of applications and relevant data. It provides tools and services for designing, deploying, and managing integrations. Some iPaaS vendors include DCKAP Integrator, MuleSoft, and Jitterbit.

What are the benefits of iPaaS solutions? 

iPaaS, or Integration Platform as a Service, offers several benefits, including simplified integration between cloud and on-premises applications, reduced development time and costs, scalability to adapt to changing business needs, improved data accuracy and quality through automated processes, enhanced visibility into data flows and integration, support for hybrid IT environments.

What is a legacy system?

A legacy system refers to older, often outdated, computer systems, software, or technology infrastructure that is still in use within an organization. These systems may have been in operation for many years and may not be easily compatible with modern software and hardware.

How does data integration help ecommerce platforms stay strong in the competitive markets?

Data integration platforms enable ecommerce businesses to connect various systems and data sources, such as supply chain management, data warehouse management, customer databases, and sales channels. This integration allows for real-time updates, streamlined operations, and enhanced customer experiences, helping ecommerce platforms remain competitive by offering efficient services and staying agile in a dynamic market.

How enterprise integration enable digital transformation in SaaS companies?

Enterprise integration is a linchpin in the digital transformation journey of SaaS companies. It empowers them to optimize operations, deliver superior customer experiences, drive innovation, and maintain agility in a dynamic market.  SaaS vendors offer a wide range of software solutions, including customer relationship management (CRM), productivity tools, email services, collaboration platforms, project management software, and more. As SaaS continues to evolve, robust integration capabilities will remain a cornerstone of success.

Kirtika Bhattacharya

Kirtika Bhattacharya is a content writer at DCKAP. Her journey has led her through diverse niches – from Real Estate and Travel to Digital Marketing and Parenting. Presently focussing on technical content. With a remarkable 2-year journey in website and social media content creation she excels in creating engaging and purposeful content across a spectrum of formats, mastering both long-form and short-form compositions.

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