Improving Customer Experience Through Site Infrastructure.
Improving Customer Experience Across Devices
VIZIO partnered directly with Magento to become early adopters of the Magento Enterprise Platform. VIZIO looked to DCKAP, a Magento Professional Solution Partner, to help them convert business needs into technical specifications. We took the lead in solving technical issues and making the online business an outstanding experience for customers as well as providing them with suggestions for optimizing their shopping experience across devices.
VIZIO is a leading HDTV company and the #1 sound bar brand in America. They create smart, intuitive entertainment experiences and needed an online presence that reflects as such.
Assisted in developing a fast & intuitive, one-step checkout process.
Custom payment options for backend orders and signature verification.
Developed a custom shipping module to address shipping calculations.
ORDER FRAUD PROTECTION
Identified and implemented solutions to prevent fraudulent payments and orders.
Provided concepts and suggestions to address usability concerns for shoppers on mobile devices.
Implemented server load balancer to provide fast page loads and optimize performance.
Integrated a fast & secure payment gateway solution.
Seamless omni-channel integrations.
Our work took place during one of the busiest times of the year: Superbowl season. We guaranteed and delivered on zero site downtime.
DESIGN & UX : RESPONSIVE
In addition to the technical services we provided to VIZIO, we were also enlisted to consult on how better to optimize the UX and interface for shoppers on mobile devices.